Slots of Vegas Casino - Ο παίκτης περίμενε τα κέρδη για δέκα μήνες.

December 2020

Win $ 5,000 from the no deposit bonus and apply for a bonus withdrawal limit of $ 100

(Prohibited games, number of bets, prohibited acts, etc. have all been confirmed)

You will be asked to fill out a driver's license, address confirmation documents, and a PDF form dedicated to withdrawal applications and submit it.

January 2021

Inquiry because the withdrawal application was rejected

I was asked for a set of documents again, so tell me that I submitted it last time

After that, I emailed several times and was asked to submit a selfie with my driver's license and the newspaper with the date of the day, so I submitted it and applied for withdrawal again.

Around May 2021

It is said that KYC has not been completed again, and you are required to submit a driver's license, address confirmation documents, and PDF form for application.

I told him that I had already submitted it, but I kept saying that KYC was not completed, so I submitted the documents again.

I will inquire because it will not progress even in September, but it is still unsolved

2020年12月

入金不要ボーナスから5000ドル勝利しボーナス出金上限の100ドルを出金申請

（禁止ゲーム、ベット数、禁止行為等は全て確認済）

運転免許証、住所確認書類、出金申請専用PDFフォームの入力を求められ提出

2021年1月

出金申請が却下されたので問い合わせ

再度書類一式を求められたので前回提出済と伝える

その後何度かメールをして、運転免許証と当日の日付入り新聞紙を持って自撮りの提出を求められたので提出して再度出金申請

2021年5月頃

再びKYCが完了していないと言われ免許証、住所確認書類、申請用PDFフォームの提出を求められる

既に提出していると伝えたがKYCが完了していないと言い続けるので再度書類提出

9月になっても進展しないので問い合わせするが現在も未解決のまま

Dear ryuuya,

Thank you for submitting your complaint. I’m sorry to hear about your negative experience. I can only imagine how frustrating it must have been for you to wait for your winnings for so long. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation from the casino why your winnings have never reached you? Could you please advise if your account is still accessible? Do I understand correctly that your withdrawals are still pending inside your account and have never been processed?

I truly hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Thanking you in advance.

I have submitted a valid ID card three times in the past, but I am being asked to submit my ID card again.

You have a lot of money and you can access your account.

Every time I apply for withdrawal, it is rejected and it is said that KYC has not been completed.

宜しくお願いします。

過去に3回有効な身分証明書等を提出しましたが、また身分証明書を提出しろと言われています。

勝利金はのこっていて、アカウントにアクセスも出来ます。

出金の申請をするたびに却下されKYCが完了していないと言われてます。

Thank you very much, ryuuya, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello ryuuya!

I will take care of your complaint from now on. I would like to invite representatives of

Slots of Vegas Casino into this complaint in order to help us resolve this issue.

Thanking you in advance.

宜しくお願いします。

Greetings all,

Apologies, I've been unavailable for a few days. I will review the case and get back to you here the beginning of next week. Thanks for your patience and understanding.

Best wishes,

Nick and Slots of Vegas

Greetings,

The necessary documentation is in place and Bitcoin has been accepted as the method of payment. Currently the funds are still in your casino account as playable balance and have not been requested for withdrawal ryuuya.

Please make a withdrawal request if you intend to follow through on the withdrawal and perhaps we can move forward on this.

Best wishes,

Nick and Slots of Vegas

The withdrawal application screen remains as it is

出金申請画面がずっとこのままです

Greetings ryuuya,

It appears I was incorrect, after a more thorough review the necessary documents are still not in place. Please re-submit the web form found in the cashier section, it will walk you through step by step what is necessary. Also be sure to include a signature on the credit card approval form.

When this is complete let me know and I'll see if we can move forward.

If there are further issues I'll have one of my agents reach out to you personally but in theory you should be able to complete them on your own.

Best wishes,

Nick and Slots of Vegas

Greetings ryuuya,

The documents you refer to were to qualify for Bitcoin withdrawal. For casino account verification there is an automated system in the cashier section of the casino, as I said. It greatly simplifies things. However I have had one of my agents reach out to you via email and we will walk you through the process.

Just watch for the email, follow the instructions provided by Jessica and we should be able to help.

Best wishes,

Nick and Slots of Vegas

Thank you, Nick and Slots of Vegas for the explanation. Ryuuya, please keep us updated about the verification.

Yesterday, I sent an image of my driver's license and address certificate to Jessica and I am waiting for a reply

昨日、ジェシカに免許証と住所証明書の画像を送り返信待ちです

I was informed that KYC was completed earlier

Currently submitting a withdrawal application to Bitcoin

先程KYCが完了したと連絡が有り

現在ビットコインに出金申請を出したました

That sounds promising ryuuya! Thank you for letting us know. I will keep this complaint open until your confirmation regarding successful withdrawal. Keep us updated and, please let me know as soon as you receive the payment.

When I checked the site earlier, the withdrawal application changed to the approved status.

I haven't made a deposit yet, but I've reached this status for the first time.

thank you

It's been almost a year since I started applying from last December, but I am very grateful.

去年の12月から申請を続けてもうすぐ1年ですが大変感謝しています。

report

I just made a deposit in Bitcoin.

I am very grateful to everyone, thank you.

報告

先程ビットコインに入金されました。

皆様には大変感謝しています、ありがとうございました。

Hi, ryuuya!

I apologize for the late reply. It might just be a translation error, but could you please confirm once again you successfully received your money from the casino? Much appreciated!

thank you

Deposited from the casino!

ありがとうございます

カジノから入金されました！

I am glad ryuuya, that is good news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.