Καλό απόγευμα.
Είμαι σε μια πολύ περίεργη κατάσταση και έχει αρχίσει να μου φαίνεται απάτη. Σήμερα είχα 1700,20 € στον λογαριασμό μου στο καζίνο. Λίγες ώρες αργότερα, βλέπω ότι ο λογαριασμός μου είναι στο 0, και μετά από συμβουλή του ιστορικού βλέπω ότι έγινε ανάληψη αυτού του ποσού (Βλέπε συνημμένη φωτογραφία). Είναι πολύ περίεργο γιατί δεν έκανα αναλήψεις. Στην πραγματικότητα, δεν τα κατάφερα καν καθώς ακόμα περιμένω αναλήψεις που ζητήθηκαν τις προηγούμενες μέρες, έχοντας ήδη φτάσει το όριο των 500€.
Όλα τα χρήματα που κέρδισαν ήταν στο καζίνο.
Έχω ήδη δοκιμάσει να μιλήσω στο chat και όλοι απαντούν ότι θα προωθήσουν το πρόβλημα στους ανωτέρους τους. Έστειλα email για υποστήριξη και περιμένω απάντηση.
Ξέρω ότι είναι ακόμα πολύ νέο και μπορεί να βρεθεί λύση. Μου φαίνεται πολύ περίεργο όμως πώς γίνεται σε έναν λογαριασμό που έχω πρόσβαση μόνο εγώ και που μόνο εγώ μπορώ να κάνω ανάληψη του υπολοίπου στον τραπεζικό μου λογαριασμό, από τη μια στιγμή στην άλλη "εξαφανίζονται" 1700€.
Ανησυχώ ακόμη και για τα ποσά που έχω ήδη συγκεντρώσει τις τελευταίες ημέρες, για τα οποία έχω ήδη λάβει ειδοποίηση επιτυχίας.
Πραγματοποιώ πληρωμές μέσω MBway, έχω κάνει ήδη αρκετές αναλήψεις με τραπεζικό έμβασμα και μέχρι σήμερα δεν είχα ποτέ πρόβλημα.
Ευχαριστώ,
Sergio R*****
Good afternoon.
I'm in a very strange situation and it's starting to seem fraudulent to me. Today I had €1700.20 in my casino account. A few hours later, I see that my account is at 0, and after consulting the history I see that a withdrawal was made in that amount (See attached photo). It's very strange because I didn't carry out any withdrawals. In fact, I couldn't even do it as I'm still waiting for withdrawals requested in previous days, having already reached the €500 limit.
All the money won was in the casino.
I've already tried talking to chat, and everyone responds that they will forward the problem to their superiors. I sent an email to support and am awaiting a response.
I know it is still very new and a resolution may be found. However, I find it very strange how it is that in an account that only I have access to, and that only I can withdraw the balance to my bank account, €1700 has "disappeared" from one moment to the next.
I am even worried about the amounts I have already raised in the last few days, of which I have already received notification of success.
I make payments through MBway, I have already made several withdrawals by bank transfer and to date I have never had a problem.
Thanks,
Sergio R*****
Boa Tarde.
Estou numa situação muito estranha e que já me começa a parecer fraudulenta. Ao dia de hoje possuia 1700,20€ na minha conta de casino. Umas horas depois, verifico que a minha conta está a 0, e após consultar o hist´órico verifico que um levantamento foi feito nesse valor (Ver foto em anexo). É muito estranho pois não efetuei qualquer levantamento. Aliás nem o poderia fazer pois ainda aguardo por levantamentos requisitados em dias anteriores, tendo já atingido os 500€ limites.
Todo o dinheiro ganho foi em casino.
Já tentei falar com o chat, sendo que todos me respondem que vão remeter o problema aos superiores. Enviei email para o suporte e aguardo resposta.
Sei que ainda é muito recente e pode vir a ser encontrada uma resolução. Porém acho muito estranho como é que numa conta que apenas eu tenho acesso, que apenas eu posso retirar o saldo para a minha conta bancária, tenham "desaparecidos" 1700€ de uma hora para outra.
Estou até em receio com os montantes que já levantei nestes últimos dias, dos quais já recebi notificação de bem sucedidos.
Faço pagamentos através de MBway, Já efetuei vários levantamentos por transferência bancária e até à data nunca tive problema.
Obrigado,
Sérgio R*****
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