Rabona Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I recently opened an account at this casino and I have already authenticated my account and everything needed. On Monday 10.07.2023 I requested a withdrawal of €500 from legitimate profits and while I was told that it takes 3 days to be credited to my account, yesterday 13.07.2023 they canceled it. They said it was their mistake which happens very rarely and asked me to withdraw again and wait another 3 business days (very long delay compared to any other casino). I'm afraid the same mistake will happen again and I won't get my money. Please for your actions.

Άνοιξα λογαριασμό πρόσφατα στο συγκεκριμένο καζίνο και έχω ήδη ταυτοποιήσει τον λογαριασμό μου και ότι χρειάζεται. Την Δευτέρα 10.07.2023 ζήτησα ανάληψη 500 € από νόμιμα κέρδη και ενώ μου είχαν πει ότι χρειάζονται 3 ημέρες για να πιστωθούν στον λογαριασμό μου, χθες 13.07.2023 μου την ακύρωσαν. Είπαν από δικό τους λάθος που συμβαίνει πολύ σπάνια και ζήτησαν να ξανακάνω ανάληψη και να περιμένω άλλες 3 εργάσιμες μέρες (πολύ μεγάλη καθυστέρηση σε σχέση με οποιοδήποτε άλλο καζίνο). Φοβάμαι ότι θα ξανασυμβεί το ίδιο λάθος και δεν θα πάρω τα χρήματα μου. Παρακαλώ για τις ενέργειες σας.

Dear Fay82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Fay82,

Have you received your withdrawal from the casino yet?

Dear Fay82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.