Goalbet Casino - Το ποσό ανάληψης του παίκτη έχει μειωθεί.

Hello,

I have been using this site for several years, but today I encountered a problem that seems almost unreal.

I withdrew €57.80 from my Goalbet account via Skrill.

After some time, I received the payment. When I checked the amount paid, it was €7.80. I thought it was an error in the notification since a '5' was missing.

So, I went to confirm on Skrill, and Goalbet had only paid me €7.80.

I reached out to the live chat, and the assistant insisted that they paid me €57.80 and that Skrill had taken the money. However, I have the transaction in front of me showing that Goalbet sent €7.80 to Skrill. I have a screenshot of the amount they paid, but they continue to insist otherwise.

I have already contacted Skrill, but unfortunately, they always take a long time to respond. In the meantime, I am attaching the screenshot here as it's quite clear how much was sent by Goalbet.

olá ,já uso este site há vários anos mas hoje deparei me com um problema que ate parece irreal.

levantei da minha conta goalbet 57.80 eur. via skrill.

passado algum tempo recebo o pagamento, qdo vejo o montante pago, 7.80 eur. pensei que fosse erro da notificação ,pois faltava ali um 5.

vou confirmar á skrill e a goalbet só me pagou 7.80eur.

dirijo me ao live chat,e o assistente insiste que me pagaram 57.80 e que foi a skrill que tirou o dinheiro,ora eu tenho á minha frente a transação recebida da goalbet para a skrill de 7.80.tenho o print de quanto eles pagaram e eles insistem que não.

já contactei a skrill ,mas infelizmente eles demoram sempre bastante tempo a responder.mas no entretanto deixo aqui o print ,pois é bastante evidente quanto foin enviado pla goalbet.

Hello freddypreto,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goalbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When did you contact your payment provider regarding this matter? Did the casino provide you any payment confirmation as a proof?

Please note that as the issue occurred only yesterday, you will definitely have to wait a little bit to solve it out either with the casino or the payment provider.

Looking forward to your answer.

Regards,

Nick

hello again...yesterday after contacting skrill by phone, and after confirming what I said, that only 7.80eur was paid by goalbet, they denied responsibility again and said that everything was correct on their part, that the problem was skrill's, or my part.....

today magically around 8.45am i received 2 notifications one from skrill and the other from goalbet.... i received the 50 eur that had disappeared.... i went straight to goalbet and i had a message from them with the subject "deposit/withdrawal"

Dear customer,

Your withdrawal problem has been fixed. You can check it.

We remain at your disposal for any further questions.

Best Regards,

Goalbet.com.

in other words, they corrected the error after a lot of insistence and perhaps because I said that I had posted here what was going on, but neither an apology nor a justification yesterday it was skrill's fault or mine ... today they solve it and don't even explain.

but that's it, and I'd like to thank casino guru for dealing with my case so quickly.

thank you

olá de novo...ontem depois de contatar a skrill via telefone, e depois de ser confirmado o que eu dizia ,que da parte da goalbet só foi pago 7.80eur,voltaram a negar responsabilidades e a dizer que da parte deles estava tudo correto, que o problema era da skrill,ou da minha parte.....

hoje magicamente por volta das 8.45 da manha recebo 2 notificações uma da skrill e outra da goalbet....recebi os 50 eur que tinham desaparecido....fui logo a goalbet e tinha uma msg deles com o tópico "deposito/levantamento"

Dear customer,

Your withdrawal problem has been fixed. You can check it.

We remain at your disposal for any further questions.

Best Regards,

Goalbet.com.

ou seja corrigiram o erro dps de muita insistência e talvez por ter dito que tinha postado aqui o que se estava a passar, mas nem um pedido de desculpas nem uma justificação ontem a culpa era da skrill ou minha ...hoje resolvem e nem explicam.

mas pronto esta resolvido, e agradeço a brevidade com que o casino guru tratou do meu caso.

obrigado

Dear freddypreto,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru