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This is regarding my withdrawal of 43500 inr

It's been more then 7 days , on website they are showing its successful from merchant end but I haven't received money in my bank account .

I have complained many times , every time they are saying it's successful from merchant side

And providing Mr transaction details , when with their given details I contacted my bank they are saying no such transaction have been made and check with sender bank ,

And am again and again complaining but getting same response, I have send my bank statement , email from my bank account saying that no transaction or money have received on my bank details, still bc game is not listening to me , now I don't know what to do it was huge money and they are fooling me

Dear gururohitraj48,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Yes my account is fully active and kyc verification is already done , before this withdrawal I have taken withdrawals of amount more then this , the problem here is they are saying transaction is successful from their end , and also provided some transaction details which when I showed to my bank ,bank denied such transaction and told me to check the sender bank.

Usually withdrawal comes in max 48 hours .but this time it's been a week and response from bc game is annoying repeating the same thing again and again

Could you please forward all the relevant information about the payment receipt that you obtained from the casino to petronela.k@casino.guru? Thank you.

Thank you very much, gururohitraj48, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you gururohitraj48 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BC.Game Casino for their help in resolving this complaint. We would like to know what happened to the withdrawal and if we can do anything to help resolve this issue.

Thank you!

peter.c@casino.guru

Yes I have complained so many times , but not getting any positive response, every time they are saying there merchant claimed that transaction is successful, check with your bank I have already checked many times with my bank no such transaction have been made .

I have also sent bc game my bank statement , but there reply is same

Dear gururohitraj48

We informed you that the withdrawal was credited and the merchant has confirmed the same, we also confirmed there was no bounce back.

We requested a bank statement from you, however the bank statement that you provided as evidence was different from the registered account. We requested the correct bank statement and have no received it.

If you are claiming to have not received the funds , please send us the correct bank statement (PDF only).

You can send this via email to support@bcgame.com

Best regards ,

BC.GAME

Dear bc game

I have provided you correct bank statement.

And correct bank details ,

And in your recent reply to my complain I'd 324070 you guys are claiming that The bank name of the bank statement provided by the customer is different from the actual withdrawal bank.

The pdf statement I have provided is of icici bank which my bank in which I have taken out withdrawal. And if I belive you guys that i have provided you some different bank account name , how it got successful if the bank account number , ifsc code and beneficiary bank account is all of icici bank only

Stop playing around

Dear gururohitraj48

Please can you email the correct statement to support@bc.game so I can review it.

Thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear gururohitraj48, has there been any development to the case?

Thank you in advance!

No update from bc game , I have already mailed my bank statement and provided them everything.

Now I don't trust bc game anymore.

The last thing that they told me I have provided different bank name , if it's so the transaction should get failed , but they are saying it's successful,

They are provided me withdrawal details

It's been more

Hello,

There is a discrepancy between the bank name on the statement you provided and the actual bank where the withdrawal was made. I'd like to confirm that the withdrawal has been successfully processed and was not returned.

If you haven't received the funds yet, kindly furnish us with the accurate bank statement from the correct bank, ensuring visible IFSC in PDF format so we can investigate further.

Best regards,

BC.GAME

Dear gururohitraj48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have given you correct bank statement only.

The thing is I found that my bank number is correct and ifsc code is different I don't how it happened. But if it's so the transation should get declined as bank account number is different and ifsc code is different but you guys are saying transation is successful,

Please reinvestigate this issue please

Hello,

I kindly request that the user provide us with their bank statement, which should clearly display their bank account number and IFSC code. It is crucial that the statement covers the period from the day of the transaction in question up to the present date. Having access to this statement will enable us to re-engage with our merchant promptly and work towards resolving the matter as swiftly as possible.

Should the user have any concerns or questions about providing this information, please reassure them that it will be handled securely and with the utmost confidentiality.

Your prompt assistance in this matter is greatly appreciated. If you require any further information or have additional queries, please do not hesitate to reach out.

Thank you and best regards,

SAM - BC.GAME

I have two bank account together NRE AND NRO

O35101513461 is NRO ACCOUNT IN WHICH I HAVE TAKEN WITHDRAWAL

Hello,

Thank you for sharing all the details. Please allow us upto 72 hours to investigate this further with our merchant and get back to you with an update.

Best Regards

SAM - BC.GAME

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear gururohitraj48, the previous message is set as private so only involved parties are able to view it.

I would appreciate it if you could provide the statement for the above account so we can settle this complaint.

Thank you in advance!

Dear gururohitraj48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear gururohitraj48, I was in contact with a casino affiliate and was told that they have processed the withdrawal to the account that was provided to them. From reviewing the information it seems like you might've made a mistake while providing the details as it seems there is information from both accounts in the final request.

There has been no refund received by the casino's payment processors, therefore, you will need to contact your bank about this issue since the casino is unable to help through their payment processors. Let me know if your bank will be able to assist you in this matter and keep me updated about any further developments.

yes i contacted my bank they said in such case amount is send back to sender bcz accounts details are incorrect so money will be refunded back to the sender. they also ask me details of sender

Dear gururohitraj48, according to the evidence provided the payment did not return to the casino. Unfortunately, there isn't much we can do in this case and you will have to take it up to your bank and try to trace the payment and find out where the money end up. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.

Best regards,

Peter