I tried this casino out tonight. I met the wagering requirements for the bonus I was given for registering. They use a program for verification. The same program many other casinos use so I was pretty excited. However, my documents that have been accepted at every other casino I’ve played and used with this program many times prior, have been declined. I went to support to ask what the issue with my address verification was. I was told that they take edocuments saved in pdf format, but not for online banks. So I submitted a government letter issued from where I’m from. They won’t accept that either because it isn’t a document saved in pdf format it’s an actual photo of the actual document. So then I asked what other people use that have utilities included in their rent. She said estatements saved in pdf format but not from my bank. They won’t take a document issued document either. It’s a little frustrating. I asked for the formal complaint process. I let her know that there was no way if the won’t accept my estatement or governemebr issued letter there would be no way I can verify. I’ve never and I mean never had a problem getting verified at any other casinos. When I asked for the complaint process she disconnected me from chat.
- Good selection of games
- Met bonus wagering requirements
- Has 24 hour customer support
- Their verification requirements are exceptionally difficult.
- Customer support will disconnect you when you ask for the escalation and complaint process
