Spinamba Casino - Ο λογαριασμός του παίκτη αποκλείστηκε λόγω εθνικότητας.

The casino has blocked my account, citing that Ukrainians cannot use their casino, but there were no problems when I was making deposits.

Казино заблокировало мой аккаунт,ссылаясь на то что Украинцы не могут пользоваться их казино,но когда я делал депозиты никаких проблем не было

Dear Yevhen112,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain which country you entered in the registration form when you created your casino account?

If you have any correspondence from the casino regarding the issue please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I indicated Ukraine

Я указал Украина

Do you have access to your casino account currently?

Could you please share a screenshot from your casino account, with your name and Country visible (similar to the one I posted)?

Share the screenshot here, or send the information to my email at tomas@casino.guru

I'll await your reply.

Good afternoon, unfortunately I do not have access to my account🤷🏻‍♂️here I am sending a confirmation screenshot

Добрый день,к сожалению у меня нет доступа к моему аккаунту🤷🏻‍♂️вот скидываю подтверждение скриншот

Of course, my mystake.

When accessing the website from Ukraine I received the following error: Have you accessed the website from a different location, please?

Yes, I am currently in Poland

Да ,я нахожусь в данный момент в Польше

Could you please send me the correspondence (emails, chat transcripts, screenshots) you received from the casino regarding the issue? Send the information to my email at tomas@casino.guru

Could you please indicate which documents you provided to the casino for account verification?

Dear Yevhen112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.