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Good morning, this casino asked me to self-exclude myself due to problems with the game, but to date the account remains open and the chat does not give any answers

bom dia ,foi pedido a este casino a minha autoxcluçao por problemas com o jogo ,mas até a data a conta continua aberta e o chat nao da respostas

Dear MCGPH1969,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Self-Exclusion section of PariPesa Casino’s Terms and Conditions and this is what I found:

23. SELF-EXCLUSION

SELF-EXCLUSION POLICY OF PARIPESA.COM OPERATED BY PROPUS HOLDING B.V.

Self-exclusion is a process in which you can ask a gambling business to exclude you from gambling with them for a set length of time – usually between six months and five years. This means you will be refused service in the venues and on the sites, you have been excluded from.

Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at our email support@paripesa.org and inform us about your decision to stop gambling at PARIPESA.COM for a certain period or forever.

We offer a self-exclusion facility to help you if you feel that your gambling is out of control and you want assistance to help stop. At your request, we will prevent you from using your account for a specific period, as determined by you. We will also take reasonable steps to prevent the opening of new accounts. Once the period has lapsed, your account will be reopened.

When exactly have you submitted your self-exclusion request? Have you requested self-exclusion via e-mail, or chat or have you activated it directly in your profile? Have you specified that you want to be self-excluded due to a gambling problem? Could you please confirm that you have passed the KYC verification?

I hope we will be able to resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Dear MCGPH1969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.