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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Απαντήσεις παραπόνου από τον χρήστη Tomas Biscuit

Ελληνικά
Dear emeeme,You wrote earlier:I have sent documents for verification through ... πριν από 1 ώρα
Thanks for your reply.The document 'Certificate of residence issued by the Mu... πριν από 1 ώρα
Dear evangreen13, The accusation from the casino is that you breached the max... πριν από 1 ώρα
Thanks for your patience.I understand your disappointment regarding our decis... πριν από 1 ώρα
Thanks for your patience and detailed explanation of the situation from both ... πριν από 1 ώρα
Thank you very much, joshdetlor11, for providing the necessary information. I... πριν από 2 ώρες
Dear djkarl,Thanks for the update,Could you please explain what the disputed ... πριν από 2 ώρες
Dear rinkgloj,Thank you very much for submitting your complaint. I’m sorry to... πριν από 3 ώρες
Dear mrdbriscoe,Thank you very much for submitting your complaint. I’m sorry ... πριν από 3 ώρες
Dear argv,Thank you very much for submitting your complaint. I’m sorry to hea... πριν από 3 ώρες
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