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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Dear giddo,We are extending the timer by 7 days. Please, be aware that in cas... πριν από 5 ώρες
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Dear kiransatyab,We are extending the timer by 7 days. Please, be aware that ... πριν από 7 ώρες
Dear Palbers,I understand you wish to enjoy your winnings as soon as possible... πριν από 7 ώρες
Thanks for your reply.Have you received any reply to your request for a refun... πριν από 7 ώρες
Thank you very much, billie888, for providing the necessary information. I wi... πριν από 8 ώρες
Thanks for your reply.Please understand we stand a better chance in confronti... πριν από 8 ώρες
Thanks for your reply and provided evidence.I understand you wish your funds ... πριν από 8 ώρες
Thanks for your emails, I appreciate your patience.The casino has the right t... πριν από 8 ώρες
Thanks for your patience and explanation of the situation.In cases where a bo... πριν από 9 ώρες
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