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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Απαντήσεις παραπόνου από τον χρήστη Tomas Biscuit

Ελληνικά
Thanks for the explanation.From experience, this might or might not apply in ... πριν από 6 ώρες
Thanks for the update.When applying for the self-exclusion, clearly state the... πριν από 6 ώρες
Thanks for your patience.I went over the communication you provided.It seems ... πριν από 6 ώρες
Thanks for your reply. You should be able to drag and drop screenshots or use... πριν από 7 ώρες
Sadly, since you have played your winnings, I’m afraid there is not much we c... πριν από 7 ώρες
Thanks for the update.Could you please share a screenshot of your withdrawal ... πριν από 7 ώρες
Thank you very much, Bufalo42, for providing the necessary information. I wil... πριν από 7 ώρες
Thank you very much, mishechkinanatalya32, for providing the necessary inform... πριν από 7 ώρες
Thanks for your patience.According to the casino, you requested a chargeback ... πριν από 7 ώρες
Unfortunately, the player has not responded to our messages and questions. Co... πριν από 8 ώρες
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