Ζήτησα απόσυρση από το καζίνο. Αρχικά υποβλήθηκε σε επεξεργασία, αλλά όταν συνδέθηκα στον λογαριασμό μου, έλαβα ένα μήνυμα ηλεκτρονικού ταχυδρομείου από την τράπεζα που με ενημέρωσε ότι το ποσό μπλοκαρίστηκε και ο τραπεζικός μου λογαριασμός θα ΑΚΥΡΩΘΕΙ επειδή ο μεσάζων πληρωμών, DYNAMIC PAY, ζήτησε επιστροφή του ποσού. Επικοινώνησα με την υποστήριξη του ιστότοπου και δύο φορές άνοιξαν ένα εισιτήριο καταγγελίας, αλλά και οι δύο φορές ήταν ανεπιτυχείς, καθώς ισχυρίζονται ότι η πληρωμή επιβεβαιώθηκε. Ακόμη και αφού έστειλα την τραπεζική μου κίνηση και την απόδειξη της ΕΠΙΣΤΡΟΦΗΣ ΧΡΗΜΑΤΩΝ ΕΓΙΝΕ ΑΠΟ ΤΗΝ ΤΡΑΠΕΖΑ. Η κατάσταση παρατείνεται και δεν δίνουν ποτέ μια εύλογη λύση. Είμαι παίκτης υψηλού επιπέδου στην πλατφόρμα και η προσοχή που δίνεται στους χρήστες είναι εξαιρετικά φτωχή!
Ζητώ επίλυση του προβλήματος αφού το ποσό επέστρεψε στον μεσάζοντα πληρωμών, DYNAMIC PAY.
I requested a withdrawal from the casino. It was initially processed, but when I logged into my account, I received an email from the bank informing me that the amount was blocked and my bank account would be CANCELED because the payment intermediary, DYNAMIC PAY, requested a refund of the amount. I contacted the site's support, and twice they opened a complaint ticket, but both times were unsuccessful, as they claim the payment was confirmed. Even after I sent my bank statement and proof of REFUND DONE BY THE BANK. The situation drags on, and they never provide a plausible solution. I am a high-level player on the platform, and the attention given to users is extremely poor!
I request a resolution to the problem since the amount went back to the payment intermediary, DYNAMIC PAY.
Solicitei uma retirada com o cassino. A qual no momento foi processada, porém ao ingressar em minha conta, recebo um e-mail do banco informando que o valor estava bloqueado e minha conta bancária iria ser CANCELADA, pois a intermediária de pagamentos DYNAMIC PAY solicitou o reembolso do valor, entrei em contato com o suporte do site, e duas vezes abriram o ticket de reclamação, duas vezes sem sucesso, pois alegam que o pagamento foi confirmado. Mesmo eu enviando meu extrato bancário e comprovante de REEMBOLSO REALIZADO PELO BANCO. A situação se extende e nunca apresentam uma solução plausível. Sou um jogador de alto nível na plataforma, e a atenção dada ao usuário é extremamente precária !
solicito alguma solução para o problema! Já que o valor retornou para a intermediária de pagamentos DYNAMIC PAY
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