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Hello and good afternoon

It is about the payment of 1400 euros on December 2nd, 21st

I am in contact with maximal win and am always put off that my winnings will be paid out

I think it's a scam and the money is gone

Have deposited more than 200 euros and am verified. Everything adhered to as it has to be! I am utterly disappointed in them. Mfg Jan

Hallo und guten Tag

Es geht um die Auszahlung vom 2.dez.21 von 1400 Euro

Ich stehe im Kontakt mit maximal win und werde immer wieder vertröstet das mein Gewinn ausgezahlt wird

Ich denke das es Betrug ist und das Geld weg ist

Habe mehr als 200 Euro eingezahlt und bin verifiziert. Alles eingehalten wie es sein muss ! Bin maßlos enttäuscht von denen. Mfg Jan

Dear Jan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, the payout is being processed, they said it would take 7 to 21 working days. What I knew beforehand. It has been in progress since December 2nd and nothing is happening there! I am constantly put off that it is up to the finance department and that it is checked (standard saying) the chat puts off one again and again that they are sorry and that the payout will be paid out soon

Sad sad everything

Mfg Jan

Hallo ,die Auszahlung steht in Bearbeitung man sagte das es 7 bis 21 Werktage dauert .Was ich auch schon vorher wusste. Es steht seit dem 2.dez in Bearbeitung und nichts tut sich dort! Werde ständig vertröstet das das an der Finanzabteilung liegt und geprüft wird ( Standard Spruch) der chat vertröstet einen immer wieder das es denen ja leid tut und das die Auszahlung bestimmt bald ausgezahlt wird

Traurig traurig alles

Mfg Jan

Thank you very much, Jan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello janrienau2,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello, this is the new excuse .....

Right now the casino has too many outages with corona

The players' requests for withdrawals are too high! Can not be edited. That I don't laugh, they take money too, that works

I'm just saying mess

Hallo, das ist jetzt die neue Ausrede .....

Zur Zeit hat das Casino zu viele Ausfälle mit corona

Die Anfragen der Spieler zwecks Auszahlung sind zu hoch ! Kann nicht bearbeitet werden. Das ich nicht lache, Geld nehmen sie doch auch, das geht

Sauerei sage ich nur

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello, they don't answer! The casino cheats players out of their winnings. One can only warn everyone not to play there

Regards Jan

Hallo ,die melden sich nicht ! Das Casino betrügt die Spieler um ihr Gewinn. Man kann nur alle warnen dort nicht zu spielen

Mfg Jan

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.