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I recorded 1600 euros, in which I went to the main menu, that I will pay, but it checked out and the amount was deleted, it happened to me twice

Nahral som 1600 eur, v tom som siel do hlavného menu, ze si to vyplatim, no odhlasilo ma a suma bola vymazana, stalo sa mi to uz 2x 

Dear Milan,

Thank you very much for submitting your complaint. I’m sorry to hear about what happened, especially if this wasn’t for the first time. I would like to know if there is some evidence of you winning this amount. For example, a screenshot of your game history could be helpful.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Milan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.