I have also a problem with these bookmaker, I have a bonus of 165 euro and i play I activated a bonus of 165 euros which I played on the casino I had 1 euros left. Obviously I am going to deposit money I have deposited 550 euros, I tried to play they dont let me play and explained me that 550 euros are for bonus amount not my own deposit. I can not withdraw the amout and i can not play.
I deposited multiple times with this casino and was fully verified..I got a 10 pound bonus which stated that your max win from it to withdraw could be 5x that so 50 pounds.. with other providers once the required bonus requirements have vdb reached out c would revert your balance to the 50 so I presume this had happened.. the casino then let me wager what I thought was my money up to a point where I withdrew 800.
This is where the problems start.. they messages asking for picture of deposit card which I comply.. then I get a mail saying
We hope this email finds you well!
We are contacting you today because we would like to inform you that according to the rules of the promotion, you can withdraw 5x the bonus amount, which in your case is 50 GBP. Also please note that the withdrawal will not be successful unless you verify every card you used for deposit.
If you have any further questions or inquiries, please, feel free to contact us anytime via email or Live Chat. We are more than happy to assist you.
Have a nice day!
So instead of reverting the bonus to 50 and letting me carry on they have let me build up a balance that is essentially useless due to the fact I can never withdraw it..it seemingly never becomes my money.
Is this practice right.. it feels deceitful
Edit: having spoken up live chat they have said it is not their responsibility to do that I should have been aware and realised even though my balance said more and I could play with it only 50 of it would ever be mine.. surely the easy thing is to implement a system which once the bonus is over reverts you to your max win from that.. they you can play and earn more
Hi, I think your situation you described is quite on the edge. However, I would recommend that you start a complaint where our team will look into everything and try to help if possible.
As for the bonus, it's a shame it turned out this way. It would be nice if it was somehow addressed, but apparently it's not.
So if you file a complaint we'll see what can be done.
I have also a problem with these bookmaker, I have a bonus of 165 euro and i play I activated a bonus of 165 euros which I played on the casino I had 1 euros left. Obviously I am going to deposit money I have deposited 550 euros, I tried to play they dont let me play and explained me that 550 euros are for bonus amount not my own deposit. I can not withdraw the amout and i can not play.
Hey. Does that mean you see the deposit you made as a bonus balance ? Did you try to contact support to see if there was an error or why it happened ?
Anyway, I see that you have filed a complaint so we will see what our team can resolve as well. I strongly believe that everything will be resolved eventually.
If you have any news, let me know.
Pure gambling mafia. 3 deposits in a row. Best game over 1600 spins and many bonus buys. How works this casino? I don't know but please help me with report this casino to Curacao Gambling Control. They don't wanna send me a complete game history on my email. In every casino I must unlucky? Tell me. 😉 Please still telling me about trully rtp/rng. Hehehe.
Im osrry i didnt see your message,
In fact, yes I had left 1 euro of bonus in my account then I deposited an amount of 550 euros it was explained to me that since my bonus was not entirely consumed and that I deposited an amount, this same amount will be considered a bonus and rules are imposed on me for withdrawal playing over 3 matches for example and this is not normal
To answer your question, yes I contacted support and they explained this rule to me.
164 x 8 = 1312 dead spins.
50 x 8 = 400 winning spins
Pragmatic Play (sweet bonanza, gates of olympus 1000, hot fiesta) thank You. Amazing sessions. (;
Im osrry i didnt see your message,
In fact, yes I had left 1 euro of bonus in my account then I deposited an amount of 550 euros it was explained to me that since my bonus was not entirely consumed and that I deposited an amount, this same amount will be considered a bonus and rules are imposed on me for withdrawal playing over 3 matches for example and this is not normal
To answer your question, yes I contacted support and they explained this rule to me.
Hey, it's okay, better to answer late than never.
As for your problem, it doesn't seem logical to me, although I understand what the casino told you. Wasn't it possible to cancel the bonus before you deposited?
Anyway, in this case you will probably be more cautious when you deposit in a casino where you have not yet fulfilled the bonus conditions and ask the chat if your deposit will count towards the bonus or not.
Nevertheless, I have seen that Matej has taken your complaint and contacted the casino, where he will wait for a reply and comment. I sincerely hope that your matter will be resolved and everything will turn out well. If you have any further updates please do not hesitate to let me know.
164 x 8 = 1312 dead spins.
50 x 8 = 400 winning spins
Pragmatic Play (sweet bonanza, gates of olympus 1000, hot fiesta) thank You. Amazing sessions. (;
If you have such a session, don't you think it would be best to take a break ? 🤔
Just for the record, did you also file a complaint with the authority as you announced last time ?
When I find a bit more time, I will definitely do it with appropriate arguments and evidence. I think I'll start broadcasting on twitch.tv like Galineos, who practically every other stream achieves winnings of 1000x or more. To simply be a person who makes a living from affiliation, casino promotion, plays for fake money and uses social engineering tricks to recruit new customers who lose their fortunes, naively believing in the so-called epic win that will never happen. Gambling Mafia has been doing great since the early days of COVID-19. ;D
The last and my account was closed permanently. Total crime. All bonus buys session. Different stakes. From 350 euro balance to 0 in 10 minutes.
Γεια σε όλους,
Είμαι κάτοχος λογαριασμού παιχνιδιών My Stake, κατά λάθος απέσυρα κέρδη 1048 ευρώ με IBAN που δεν μου ανήκει... Επικοινώνησα με την ομάδα My Stake και μου προτείνουν να επικοινωνήσετε με την τράπεζα με την οποία σχετίζεται το λάθος IBAN αλλά δεν υπάρχει "δεν υπάρχει τίποτα που πρέπει να γίνει καθώς η τραπεζική μεταφορά έχει πλέον φτάσει και για λόγους απορρήτου δεν μπορούν να μου δώσουν άλλες πληροφορίες, έχω υποβάλει παράπονα εδώ στην πύλη, έγραψα στην ομάδα στοιχηματισμού μου και επίσης έστειλα μια καταγγελία προς SANTEDA INTERNATIONAL LIMITED, Τίποτα.. Υπάρχει η δυνατότητα να λυθεί η κατάσταση και να πάρει πίσω τα 1048 ευρώ ή να επικοινωνήσει με λάθος δικαιούχο; Νομίζω ότι δεν είμαι ο πρώτος που κάνει λάθος τον IBAN και θα ήθελα να ελπίζω ότι οι παίκτες θα προστατεύονται με κάποιο τρόπο από τέτοιου είδους προβλήματα. Επίσης επειδή, συμβουλευόμενος τον δικηγόρο μου, έχω το δικαίωμα να επικοινωνήσω με τον λάθος δικαιούχο με καλό τρόπο για να μου επιστραφεί το ποσό. και έχει χρέος να επιστρέψει...το πρόβλημα βρίσκεται στη μέση...πως μπορώ να επικοινωνήσω μαζί του σε αυτό το σημείο;
Αν κάποιος μπορεί να μου δώσει έστω και την παραμικρή πληροφορία και ελπίζω να τον ευχαριστήσω άπειρα
Hi, I used to work in a bank and of course the bank can't give you the contact or details of the person you sent your money to because of GDPR. I think that's clear.
However, I was wondering if I've come across a similar case before and if it would be possible to ask the bank that your money came to if it's acceptable for them to contact the person you sent the money to. The person could then contact you, but it is not that person's responsibility. At least not here.
That is my recommendation as to what you could do.
And of course you should always double check all such details before you request a withdrawal to make sure something similar doesn't happen. I hope you can sort it out.
Η κατάθεσή μου δεν έφτασε ποτέ στον λογαριασμό μου στο καζίνο, στάλθηκε μέσω mercadopago. Έκανα αρκετές καταθέσεις εβδομάδες πριν χωρίς προβλήματα και το πολύ 20 λεπτά, αλλά η τελευταία μου κατάθεση πήρε περισσότερες από 12 ώρες και τα χρήματα ήρθαν από το Mercadopago. Καμιά απάντηση ή λύση;
Hello.
To be honest, there is not much we can do immediately. On the other hand, you can check with Mercadopago to
make sure the money actually left your account or wallet before
requesting an explanation from the casino's support team. I know that is disappointing, but sometimes it just happens.
Please keep us informed. If the worst happens, you can always file a complaint, but I would advise holding off for
at least a few business days.
Γεια σας, ευχαριστώ για την ανταπόκριση, έχουν περάσει περισσότερες από 24 ώρες, η υποστήριξη καζίνο λέει απλώς, περιμένετε... αλλά πόσο ακόμα; Τα χρήματα αφαιρέθηκαν από το υπόλοιπο mercadopago μου και έχω απόδειξη, αριθμό μεταφοράς κ.λπ.
Είμαι πραγματικά απογοητευμένος, κανείς δεν διατυπώνει το παράπονό μου ούτε μου δίνει ακριβείς πληροφορίες.
Hello. I'm sorry about this unpleasant situation. It is good you have submitted a complaint and our team will do their best to help you out. Did you get any update from the casino by now, perhaps? Hope it will be resolved soon. 🤞
Καλησπέρα, δεν έχω λάβει καμία πληροφορία από το καζίνο, η κατάθεση ακόμα δεν πιστώνεται!!!! Και η υποστήριξη που έχουν το μόνο που ξέρουν να πουν είναι να περιμένουν!!!! Η αλήθεια είναι, μια τρομερή εμπειρία με αυτό το καζίνο.
I understand that this is not a good experience for you, but when things are being investigated the only thing you can do is wait.
I saw that the money left the account you wrote last time, so we will have to be patient. I hope this gets resolved as soon as possible. ☘️
Σας ευχαριστώ για τα λόγια σας και για τον χρόνο που αφιερώσατε για να απαντήσετε, αλλά πόσο ακόμη θα περιμένω; Ξοδεύω πάρα πολύ χρόνο και μοιράζομαι την απόδειξη μεταφοράς με τα αντίστοιχα στοιχεία της, θα μπορούσαν να εξετάσουν και να δώσουν λύση, αλλά τίποτα. Η υποστήριξη πελατών τους ξέρει μόνο πώς να ανταποκριθεί στην αναμονή. Πραγματικά μια κακή εμπειρία.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
