Γεια σας, μετά την εγγραφή μου στο καζίνο και την επιλογή του αθλητικού μπόνους καλωσορίσματος, κατέθεσα 250 € και πιστώθηκα με το ίδιο ποσό σε αθλητικό μπόνους, συνολικού ύψους 250 €.
Ολοκλήρωσα το rollover πληρώντας τα απαιτούμενα κριτήρια και στη συνέχεια ζήτησα απόσυρση.
Μου ζητήθηκε να επαληθεύσω τον λογαριασμό μου, κάτι που έκανα υποβάλλοντας όλα τα απαραίτητα έγγραφα. Έλαβα ακόμη και ένα email που επιβεβαίωσε ότι ο λογαριασμός μου είχε επαληθευτεί.
Ωστόσο, το αίτημα ανάληψης μου αργότερα ακυρώθηκε επειδή, σύμφωνα με τους όρους και τις προϋποθέσεις, έπρεπε να αφαιρεθεί το ποσό του μπόνους, το οποίο ήταν ίδιο με την κατάθεσή μου, 250 €. Μου συμβούλεψαν να κάνω ένα νέο αίτημα ανάληψης, κάτι που έκανα.
Από σήμερα, περισσότερο από μία εβδομάδα αργότερα, μου λένε ότι η απόσυρσή μου θα διεκπεραιωθεί σύντομα, παρόλο που αρχικά μου είπαν ότι δεν θα διαρκέσει περισσότερο από δύο έως τρεις ημέρες. Ωστόσο, δεν έχει υποβληθεί ακόμη σε επεξεργασία και λαμβάνω τις ίδιες απαντήσεις από την υποστήριξη πελατών.
Θα μπορούσατε σας παρακαλώ να με βοηθήσετε;
Σας ευχαριστώ.
Hello, after signing up at the casino and selecting the welcome sports bonus, I deposited €250 and was credited with the same amount in sports bonus, totaling €250.
I completed the rollover by meeting the required criteria and subsequently requested a withdrawal.
I was asked to verify my account, which I did by submitting all the necessary documentation. I even received an email confirming that my account had been verified.
However, my withdrawal request was later canceled because, according to the terms and conditions, the bonus amount, which was the same as my deposit, €250, had to be deducted. I was advised to make a new withdrawal request, which I did.
As of today, more than a week later, I'm being told that my withdrawal will soon be processed, even though I was initially told it would take no more than two to three days. Yet, it still hasn't been processed, and I'm getting the same responses from customer support.
Could you please assist me?
Thank you.
Buongiorno,dopo essermi iscritto al casino e aver selezionato il bonus benvenuto sport ho depositato 250€ e mi è stato accreditato lo stesso importo pari a 250€ in bonus sport.
Ho completato il rollover rispettando i criteri richiesti e successivamente ho richiesto il prelievo.
Mi è stato chiesto di verificare il mio account e l'ho completato con tutta la documentazione richiesta e mi è stata anche mandata la mail con la verifica che il mio account era stato verificato.
Successivamente e stato annullato la richiesta del prelievo perché da termini e condizioni doveva essere dedotto l'importo del bonus pari all'importo versato ovvero 250€ e mi è stato detto di richiedere il prelievo,cosa che ho nuovamente rifatto.
Al giorno d'oggi dopo più di una settimana mi viene detto che il mio prelievo verrà presto elaborato anche se mi era stato detto dopo due massimo tre giorni non e stato ancora processato e si continua con le.stesse risposte da parte dell'assistenza.
Potete aiutarmi gentilmente
Grazie
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