Alf Casino - Ο παίκτης αντιμετωπίζει καθυστερημένη απόσυρση με ασυνεπείς λόγους.

how are you guys at casinoguru, do you rate this casino so high? Aren't you ashamed? do they pay you for this? alfcasino is a scam, I've been trying to make a withdrawal for 10 days now and they keep denying it, I ask them in the live chat and everyone tells me a different reason, because when I make a withdrawal they tell me that the request was successful without even knowing the iban my card details, I haven't seen bigger fraudsters, you casino guru should be ashamed of yourself for giving such ratings, people lose money in casinos, not candy, and you promote so many fake casinos? shame

Dear Gucciomarion,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

In the interim, it's important to grasp that our ratings stem from the collective evaluation of our team of experts, rather than relying solely on one player's personal encounter. This comprehensive analysis entails several hours of scrutinizing all pertinent casino information. If you're curious about our online casino assessment methodology, you can find detailed insights in this article. Additionally, I'd like to highlight that this particular gambling establishment currently lacks any unresolved complaints on our platform, leading me to genuinely believe that your concern will be swiftly resolved.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear Gucciomarion,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

how long can it take are you kidding me? This casino is a scam, they keep canceling my withdrawal for a month without telling me the reason

τι χρόνος μπορεί να χρειαστεί ρε με κοροϊδεύετε; Αυτό το καζίνο είναι απάτη, μου ακυρώνουν συνέχεια την ανάληψη εδώ και έναν μήνα χωρίς μου λένε τον λόγο

Thank you very much, Gucciomarion, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Gucciomarion!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear Customer,

We want to express our gratitude for reaching out to us.

We are genuinely sorry to hear about the difficulties you faced with the withdrawal.

We genuinely wish we could assist you further in this matter. Unfortunately, all the funds in your account have been used for gaming activities, leaving no remaining balance available for withdrawal.

Furthermore, your account was closed as per your request, which limits our ability to help in this particular case.

We sincerely apologize for any inconvenience this situation may have caused.

Thank you for your understanding!

Best Regards,

AlfCasino

Gucciomarion, could you, please, confirm if you have played away your funds?

Dear Gucciomarion,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.