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Emailed the merchant auridigital (skinczar) who is ignoring me, anyone got any ideas on who else to contact? I’m also looking for the merchant albedo, any info would be great thanks.
Question about Gambling websites with Curaçao license using incorrect Merchant Category code (σελίδα 261)
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Can't find a contact for Santeda, as for goldenbet, they pretty much said i'm liable for not reading their ToS as they're prohibited from offering their services to the UK, wouldn't help me at all, waiting for the ombudsman still as chase basically said it was gambling and they don't cover gambling per mastercard ToS even though the MCC wasn't gambling, it was gaming and digital goods. The FoS has been around a seven week wait so far, maybe a touch longer and they've not began the investigation proper, just said they will appoint an agent to my case when they have one free as they have an increased workload.
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This is the issue which they won't understand. I can probably tell you word for the word the Copy and Paste email they will have sent you. They have terms and conditions that aren't legally enforceable - the onus is on THEM to prohibit gambling from jurisdictions where they aren't allowed to provide services, not on the player. They will never offer a refund - not one part of Santeda will. However, they cannot fight chargebacks much in the same way as the others here. It is absolutely pointless trying to get them to do anything. Go with the bank/FOS - it is the only chance of doing anything.
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Γεια, μπορέσατε να βρείτε το HSHTRX Czech Republic;
Αυτόματη μετάφραση:
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What has been the general response time for the bank complaint ? I have been waiting since last Thurs/Frid it says we aim to resolve within 5 days but in some cases it can take up to 20 days im getting the feeling its being blanked a bit maybe being paranoid ?
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hi i waited 17 business days
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Ok William was that the letter you got saying they would try them
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So I was waiting on complaint since 2nd of November got the call today the lady from complaints couldn’t see why they hadn’t put my disputes through she emphasized on the fact I had a blocker on. I was actually thinking wow I might be in with a chance here she put me on hold then came back 5 mins later to tell me sorry the disputes won’t do it because of the way the transaction were put through I assume she means me okaying them. So the only option for me is ombudsman now! I was lost for words really was hoping with all that I’d already explained they may of actually seen it for what it really is. I’m normally very argumentative but today I wasn’t 😬 what was even the point in her call I’ll never know it’s like trying to get blood out of a stone.
Έγινε επεξεργασία από τον συντάκτη πριν από 3 ημέρες
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it was buddy
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So I was waiting on complaint since 2nd of November got the call today the lady from complaints couldn’t see why they hadn’t put my disputes through she emphasized on the fact I had a blocker on. I was actually thinking wow I might be in with a chance here she put me on hold then came back 5 mins later to tell me sorry the disputes won’t do it because of the way the transaction were put through I assume she means me okaying them. So the only option for me is ombudsman now! I was lost for words really was hoping with all that I’d already explained they may of actually seen it for what it really is. I’m normally very argumentative but today I wasn’t 😬 what was even the point in her call I’ll never know it’s like trying to get blood out of a stone.
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Raise it with the FOS - if you had the block in place at the time of the transactions and you can show all the payments to them then you should win.
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The only proof of payments is on my bank statements I don’t have access to the casino now they blocked me when I got in touch with them. And no receipts sent or anything so will this go against me?
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Ok did you chase a lot or just wait
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The only proof of payments is on my bank statements I don’t have access to the casino now they blocked me when I got in touch with them. And no receipts sent or anything so will this go against me?
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You should be fine. You just need to state that the payments were made to XX Casino, you had a gambling block and that they have used transaction masking to get around the gambling block by operating a different MCC code. Send as much as you can to FOS.
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Thank you I will do I got in touch with elegro and they said they need the bank to contact them before they will help is that their way of saying if the banks won’t raise it then hehe we got away with it?
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The thing is with the bank gambling block on or off its just the same it does not block anyway
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I think it’s a way of them not admitting to transaction laundering, I.e fraud!
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my banks fraud team said they thought if they put it through as fraud the likely hood of me winning was very slim. So if they did raise it as fraud can you still go to ombudsman or would that eliminate that option do you know?
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Have you not gone down goods not received?
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No because they don’t agree with that as I was honest and told them it was a gambling site. And so because I received what I paid for in their minds there’s no cause for goods not received. There was 50 transaction so couldn’t lie about what it was for.
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The thing is with the bank gambling block on or off its just the same it does not block anyway
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Yep, but they key thing for the FOS would be if there was a gambling block in place it shows an intention to not gamble and have legitimate transactions for these blocked. They are far more likely to rule in your favour if it is in place.
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Ok yip sort of thought so im not seeing a lot going to FOS now that is a good sign
