Καλησπέρα, έπαιξα φρουτάκια χωρίς μπόνους και κέρδισα 5000€, από τότε προσπαθώ να βγάλω τα χρήματα. Πρώτα μου απέκλεισαν την πρόσβαση στο παιχνίδι και μου ζήτησαν έγγραφα για να επαληθεύσουν το προφίλ μου, τα παρουσίασα όλα και δέχτηκαν. Ωστόσο, η επαλήθευση διαρκεί πολύ και είναι ακόμη σε εκκρεμότητα, κάτι που δεν μου επιτρέπει να παίξω ή να κάνω ανάληψη των χρημάτων μου. Μιλάω με τους βοηθούς στο chat που δεν μου λύνουν τίποτα, απλώς μου δίνουν τη διεύθυνση email της ομάδας υποστήριξης. Έστειλα πολλά email και κανένα από αυτά δεν μου είπε τη νόμιμη προθεσμία για την επαλήθευση του προφίλ μου! Δεν είναι αποδεκτό η κατάθεση να γίνεται αμέσως και χωρίς επαλήθευση και οι αναλήψεις χρειάζονται ήδη δύο εβδομάδες στη διαδικασία επαλήθευσης. Έχω ανταλλάξει εκτυπώσεις των συνομιλιών και των email των βοηθών με την ομάδα υποστήριξης, όπου μάλιστα μου λένε ότι δεν υπάρχει προθεσμία για να επαληθεύσουν τον λογαριασμό μου. Πάω στο τελευταίο βήμα για να πάρω τα λεφτά μου. Θα το εκτιμούσα αν μπορούσατε να επιταχύνετε τη διαδικασία μαζί τους.
Good afternoon, I played slots without bonuses and won €5000, since then I have been trying to withdraw the money. First they blocked my access to the game and they asked me for documents to verify my profile, I presented them all and they accepted. However, the verification is taking a long time and is still pending, which does not allow me to play or withdraw my money. I speak to the assistants in the chat who don't solve anything for me, they just give me the email address of the support team. I sent several emails and none of them told me the legal deadline for verifying my profile! It is not acceptable that the deposit is made immediately and without verification and withdrawals already take two weeks in the verification process. I have prints of the assistants' conversations and emails exchanged with the support team where they even tell me that there is no deadline for them to verify my account. I'm going to the last step to get my money. I would appreciate it if you could speed up the process with them.
Boa tarde, joguei sem bónus nas slots e ganhei 5000€, desde então tento sacar o dinheiro. Primeiro bloquearam o meu acesso ao jogo e já me pediram os documentos para verificação do perfil, apresentei todos e aceitaram. No entanto a verificação está demorada e ainda se encontra pendente o que não me permite jogar nem levantar o meu dinheiro. Falo com os assistentes no chat que não me resolvem nada apenas me facultaram o email da equipa de suporte. Enviei vários emails e em nenhum me dizem qual o prazo legal de verificação do meu perfil! Não é aceitável que o depósito seja feito imediatamente e sem verificação e os levantamentos já levem duas semanas em processo de verificação. Tenho prints das conversas dos assistentes e dos emails trocados com a equipa de suporte onde inclusivamente me dizem não ter um prazo para verificarem a minha conta. Vou até à última consequência para levantar o meu dinheiro. Agradeço se me conseguirem agilizar o processo com eles
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