Rabona Casino - γενική συζήτηση (σελίδα 7)

I sent the chats they said they will pay me all my money.. do I have any chance to be vindicated??

Αγαπητέ παίχτη,

Δώστε όλα τα σχετικά στιγμιότυπα οθόνης και πληροφορίες μέσω της καταγγελίας ( χρησιμοποιήστε αυτόν τον σύνδεσμο 👈). Αυτό είναι απλώς ένα φόρουμ όπου μιλάμε για την τρέχουσα εκδήλωση. Δεν υπάρχει λύση στο φόρουμ, επομένως δεν μπορούμε απλά να υποθέσουμε τι πρόκειται να συμβεί. Εάν το καζίνο επιβεβαιώσει ότι λαμβάνετε τα χρήματα, δεν έχουμε κανένα λόγο να μην το πιστεύουμε.

Ελπίζω να καταλαβαίνετε.

I can't send them and I don't know why..

I sent everything where you told me now to wait any hope? Or is my hope lost for good?

I sent everything where you told me in my complaint

Good Evening. When will I get an update on my case? I sent the screenshots to the page where I made the complaint..

Γειά σου. Μπράβο για την ενημέρωση της ομάδας παραπόνων μας. 👌 Τώρα βλέπω ότι είναι η σειρά σας να απαντήσετε σε μερικές ακόμη ερωτήσεις, για να προχωρήσετε περαιτέρω. Κάντε το εδώ 👈 και θα δούμε πώς θα εξελιχθεί η υπόθεση.

Good Evening. My case is open, and I answer everything they ask in the complaint, I just can't understand why so many days go by without an answer? Is my complaint with the casino in the process of being investigated? Is there any chance of getting my winnings back?

Γειά σου. Αυτό είναι ωραίο για εσάς και σας ευχαριστώ για την ενημέρωση. Δυστυχώς η ομάδα μας έχει πολλά παράπονα να κάνει καθημερινά. Πρέπει να διερευνήσουν κάθε ένα από αυτά προσεκτικά για να παρέχουν όλη τη βοήθεια που χρειάζονται οι παίκτες. Ελπίζω να καταλαβαίνετε, ότι αυτός είναι ο λόγος που δεν είναι σε θέση να απαντούν κάθε μέρα. Ας περιμένουμε και ελπίζουμε για το καλύτερο αποτέλεσμα, θα κρατήσω τα δάχτυλά μου σταυρωμένα.🤞

Thank you very much.. is your company responsible for the casinos so they talk to them to resolve a problem? Otherwise, can the casino be fined? I mean is it an independent competent authority that helps the players?

Τι ακριβώς εννοείς «υπεύθυνος»; 🤔 Δεν θα το έλεγα, όχι. Η ομάδα παραπόνων μας συνομιλεί με τους εκπροσώπους κάθε καζίνο, προκειμένου να λύσει το ζήτημα που περιλαμβάνεται σε κάθε παράπονο. Το καζίνο, κάθε καζίνο, μπορεί να επιβληθεί πρόστιμο, ναι. Αυτό, όμως, είναι «δουλειά» της αδειοδοτούσας αρχής κάθε καζίνο και εξαρτάται από την παρέκκλιση, θα έλεγα, που έχουν κάνει σε κάθε περίπτωση. Εμείς, στο Casino Guru, τους δίνουμε στην πραγματικότητα τους λεγόμενους μαύρους πόντους και μπορούν να μειώσουν τον δείκτη ασφάλειάς τους στη συνέχεια. Η ομάδα παραπόνων μας, εδώ στο Casino Guru, επιλύει όλα τα παράπονα και βοηθά τους παίκτες.

Ελπίζω να έχετε όλες τις απαντήσεις που χρειάζεστε, αν μπορούμε να κάνουμε κάτι άλλο, απλώς κρατήστε μας ενήμερους.👌

Thank you for your reply, i.e. is there any chance that I can be vindicated and get my money?? This is my question..

Καθώς δεν είμαι ειδικός, όταν πρόκειται για την επίλυση παραπόνων, όπου η ομάδα μας κάνει την επίλυση, και όχι εγώ, πραγματικά δεν μπορώ να σας δώσω κάποια άμεση απάντηση στην ερώτησή σας. Μπορώ μόνο να κρατήσω τα δάχτυλά μου σταυρωμένα 🤞 και ελπίζω για το καλύτερο αποτέλεσμα για εσάς.

Good afternoon, I played slots without bonuses and won €5000, since then I have been trying to withdraw the money. First they blocked my access to the game and they asked me for documents to verify my profile, I presented them all and they accepted. However, the verification is taking a long time and is still pending, which does not allow me to play or withdraw my money. I speak to the assistants in the chat who don't solve anything for me, they just give me the email address of the support team. I sent several emails and none of them told me the legal deadline for verifying my profile! It is not acceptable that the deposit is made immediately and without verification and withdrawals already take two weeks in the verification process. I have prints of the assistants' conversations and emails exchanged with the support team where they even tell me that there is no deadline for them to verify my account. I'm going to the last step to get my money. I would appreciate it if you could speed up the process with them.

Boa tarde, joguei sem bónus nas slots e ganhei 5000€, desde então tento sacar o dinheiro. Primeiro bloquearam o meu acesso ao jogo e já me pediram os documentos para verificação do perfil, apresentei todos e aceitaram. No entanto a verificação está demorada e ainda se encontra pendente o que não me permite jogar nem levantar o meu dinheiro. Falo com os assistentes no chat que não me resolvem nada apenas me facultaram o email da equipa de suporte. Enviei vários emails e em nenhum me dizem qual o prazo legal de verificação do meu perfil! Não é aceitável que o depósito seja feito imediatamente e sem verificação e os levantamentos já levem duas semanas em processo de verificação. Tenho prints das conversas dos assistentes e dos emails trocados com a equipa de suporte onde inclusivamente me dizem não ter um prazo para verificarem a minha conta. Vou até à última consequência para levantar o meu dinheiro. Agradeço se me conseguirem agilizar o processo com eles

I am suffering the same and worse with this casino.. they confiscated 1,850€ from me, file a complaint here on the forum, I did the same and I hope that you and I will be justified and that the casino in question will be punished because they are illegal.. I wish you success..

I just want what's rightfully mine

Eu só quero o que é meu de direito

Οπότε πρέπει να το κερδίσεις δίκαια!! Δεν θα πρέπει να πληρώσουν χωρίς μπόνους απευθείας. Η περίπτωση του Τόμας είναι διαφορετική έκλεισε λογαριασμό και άνοιξε άλλον χρησιμοποιώντας διαφορετικό email και κέρδισε. Το καζίνο το αμφισβητεί δηλώνοντας ότι είχε διπλό λογαριασμό που παραβιάζει τα περισσότερα καζίνο t@cs . Εξακολουθώ να ελπίζω ότι θα πάρει τα χρήματά του, καθώς σημαίνουν πολλά για αυτόν, αλλά σας αξίζει να πληρωθείτε άμεσα, χωρίς κουβέντα από το καζίνο.🤞

It is clearly a different case from mine and since you refer to my case, my first account was closed, and then the next day I made a new account, I never played with a duplicate account and I challenge casino rabona to prove it. .I sent all my evidence in my complaint, including screenshots. In my new account also I put my real details for registration, only the email and phone number are different, I've been playing for about 6 months and they never asked me for verification.. I ask: why they let me make a new account and accept the deposit me and not get blocked? And when I won then they closed my account? Second question after I wrote to have my account closed due to gambling addiction why did they accept me again and not block my account like they should have to protect me? Here we are talking about a big illegality that apart from claiming the money that belongs to me I want the casino to be punished by the competent independent gaming authority... I have lost thousands of euros and it is not fair that they only want to win they have to pay their customers accordingly. .and one more question: how do they let players play without verification for months which is the security because addicts might be playing or worst new kids who are the responsible game? That's all from me and I hope we both get justice and that the casino in question is punished..

Clearly I really need my money and I hope you can help me as so far in my case and thank you very much.. it is very important casino Guru for all players who have similar cases..