Hello,
In general, I know casinos capable of verifying new players within 48 hours... Well, I would start reminding myself to the casino, thus I believe a week is just enough.
Have you perhaps received a confirmation or a partial follow-up on the matter?
I don't want to sound dumb, but can you check all your bin folders, promotion section (Gmail specialty), spam folders, and so on? Just to ensure the delay is not on your side.
I know exactly how that sounds, but you would be surprised how often emails like this end up in the spam folder...
In any case, we allow casinos 14 full days untill we step in to investigate when a complaint is created.
Find your further info here.
So meanwhile, at least I'll be here for you.
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