I submitted a withdrawal request on July 21, 2026 for a total of RM3,100 via Malaysian bank transfer.
Live support guaranteed that processing would take a maximum of 48 hours. However, after the 48-hour deadline expired, the payment remained frozen in "Pending" status. When I contacted support, they offered contradictory excuses:
1. They claimed the payment gateway rejected it, even though the website dashboard shows the status is still "Pending" (not "Failed" or "Rejected").
2. They issued a support ticket (SRZT-6992) and imposed a 7-day wait for "additional bank verification."
3. Support repeatedly instructed me to cancel the main payout and split it into smaller installments to "expedite" the transfer. When I complied, support sent automated scripts asking me to split the amount again, proving they were not reviewing the account.
As of July 24, 2026, I have two pending requests totaling RM3,100 (RM1,600 and RM1,500 submitted at 01:36 PM). Wintomic continues to stall and hold my funds hostage using automated customer service scripts.
Live support guaranteed that processing would take a maximum of 48 hours. However, after the 48-hour deadline expired, the payment remained frozen in "Pending" status. When I contacted support, they offered contradictory excuses:
1. They claimed the payment gateway rejected it, even though the website dashboard shows the status is still "Pending" (not "Failed" or "Rejected").
2. They issued a support ticket (SRZT-6992) and imposed a 7-day wait for "additional bank verification."
3. Support repeatedly instructed me to cancel the main payout and split it into smaller installments to "expedite" the transfer. When I complied, support sent automated scripts asking me to split the amount again, proving they were not reviewing the account.
As of July 24, 2026, I have two pending requests totaling RM3,100 (RM1,600 and RM1,500 submitted at 01:36 PM). Wintomic continues to stall and hold my funds hostage using automated customer service scripts.
- Delay / Unpaid Withdrawal
