This casino is one of the worst casinos I've played at and that is saying something as I've played at a lot.
The RTP on the games appears to be very low, just 1 example on pragmatic games is that I had 20 spins at 1 EUR a spin and I won 1 EUR back in total. That is a ridiculous RTP %. I spent a lot more than that on other games, with a similar outcome.
The website is very slow and takes a long time to load, the payment provider is so unreliable. I've had so many payment failures, on many occasions it just crashes each time.
The customer service BOT is literally stupid and you end up going around in a loop. This does not help in anyway and can't answer simple questions. You would think it would have the question 'how do i close my account?' it doesn't ! Instead you spend ages on online chat only to be told to send an email ! its exhausting.
When you do speak to a human, you may as well be speaking to a BOT, they are very unhelpful. They talk in code, don't tell you what bonuses are available to you and don't seem to want to keep customers. I can join one of thousands of casinos all with the same games, so why play at this casino ? when both the RTP is lower and the customer service is bad with little or no perks for players.
I managed to deposit a couple of days later and then i gave up after that as the payment provider just kept crashing again and again.
They also don't close your account immediately, they try to delay their response to you , in the hope you will continue playing, very underhand tactics and not great for vulnerable players. They sent me several emails before closing my account, one of the emails they sent me was asking me why i wanted to close my account, when i provided a very clear and comprehensive reasoning behind my decision.
I would suggest people ignore the very high rating provided by casino guru and read the genuine reviews by genuine players. Not the 5 star rating provided by members who have only ever left 1 review !
I would hope one day, i can find a reliable online casino with a decent RTP.
The RTP on the games appears to be very low, just 1 example on pragmatic games is that I had 20 spins at 1 EUR a spin and I won 1 EUR back in total. That is a ridiculous RTP %. I spent a lot more than that on other games, with a similar outcome.
The website is very slow and takes a long time to load, the payment provider is so unreliable. I've had so many payment failures, on many occasions it just crashes each time.
The customer service BOT is literally stupid and you end up going around in a loop. This does not help in anyway and can't answer simple questions. You would think it would have the question 'how do i close my account?' it doesn't ! Instead you spend ages on online chat only to be told to send an email ! its exhausting.
When you do speak to a human, you may as well be speaking to a BOT, they are very unhelpful. They talk in code, don't tell you what bonuses are available to you and don't seem to want to keep customers. I can join one of thousands of casinos all with the same games, so why play at this casino ? when both the RTP is lower and the customer service is bad with little or no perks for players.
I managed to deposit a couple of days later and then i gave up after that as the payment provider just kept crashing again and again.
They also don't close your account immediately, they try to delay their response to you , in the hope you will continue playing, very underhand tactics and not great for vulnerable players. They sent me several emails before closing my account, one of the emails they sent me was asking me why i wanted to close my account, when i provided a very clear and comprehensive reasoning behind my decision.
I would suggest people ignore the very high rating provided by casino guru and read the genuine reviews by genuine players. Not the 5 star rating provided by members who have only ever left 1 review !
I would hope one day, i can find a reliable online casino with a decent RTP.
- Low RTP
- Customer Service
- Website
- Payment Providers
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