A Casino That Refuses to Take Responsibility
I strongly recommend staying away from this casino.
I experienced a serious issue after winning a little over 860x my stake following a bonus round. As soon as the bonus round was completed, I received a "Wallet error", and my entire win simply disappeared.
It has now been two weeks, and the issue is still not resolved. I have received no proper solution or meaningful follow-up from the casino. Instead, they keep shifting the blame onto the game provider rather than taking responsibility for what happened to one of their own players.
That is simply not good enough.
As a player, I should not have to deal with the consequences of technical problems between the casino and its game providers. The casino accepted my bets and provided the gaming platform, so it is their responsibility to investigate the issue properly and make sure their players are treated fairly.
The casino also offers lower-RTP versions of games from several providers. For example, with Play'n GO, they offer games with an RTP of only 91%, while the standard/highest RTP version is 96%. This means players are playing with a significantly lower return-to-player percentage than what is available on the higher-RTP versions of these games. This is something players should be aware of before depositing and playing.
The biggest red flag for me, however, is how they handle problems when something goes wrong. Winning over 860x your stake is exciting, but when the casino lets the winnings disappear because of a technical error and then spends two weeks pointing fingers at the provider, that tells you everything you need to know about how they treat their players.
If you are considering playing here, think twice. My experience has shown me that when there is a serious problem, this is not a casino I would trust to take responsibility and resolve it.
Two weeks have passed, and my case is still not resolved. That is completely unacceptable.
I strongly recommend staying away from this casino.
I experienced a serious issue after winning a little over 860x my stake following a bonus round. As soon as the bonus round was completed, I received a "Wallet error", and my entire win simply disappeared.
It has now been two weeks, and the issue is still not resolved. I have received no proper solution or meaningful follow-up from the casino. Instead, they keep shifting the blame onto the game provider rather than taking responsibility for what happened to one of their own players.
That is simply not good enough.
As a player, I should not have to deal with the consequences of technical problems between the casino and its game providers. The casino accepted my bets and provided the gaming platform, so it is their responsibility to investigate the issue properly and make sure their players are treated fairly.
The casino also offers lower-RTP versions of games from several providers. For example, with Play'n GO, they offer games with an RTP of only 91%, while the standard/highest RTP version is 96%. This means players are playing with a significantly lower return-to-player percentage than what is available on the higher-RTP versions of these games. This is something players should be aware of before depositing and playing.
The biggest red flag for me, however, is how they handle problems when something goes wrong. Winning over 860x your stake is exciting, but when the casino lets the winnings disappear because of a technical error and then spends two weeks pointing fingers at the provider, that tells you everything you need to know about how they treat their players.
If you are considering playing here, think twice. My experience has shown me that when there is a serious problem, this is not a casino I would trust to take responsibility and resolve it.
Two weeks have passed, and my case is still not resolved. That is completely unacceptable.
