22bet Casino - Τα κέρδη του παίκτη έχουν πιστωθεί εσφαλμένα.

Good evening I played a black jack me 200 euros in the regular bet and from 25 euros in the perfect pair and 21 + 3 respectively. I drew straight flush swords and it only paid me 250 euros. After a request I made I was told that he was elected and the payment was made correctly. I also attach the photo.

Καλησπέρα έπαιξα ένα black jack me 200 ευρω στο κανονικό ποντάρισμα και από 25 ευρω στο perfect pair και 21+3 αντίστοιχα. Έβγαλα κέντα φλος σπαθιά και μου πλήρωσε μόνο 250 ευρω. Μετά από ετημα που έχω κάνει μου είπαν ότι εκλέχθηκε και έγινε σωστά η πληρωμή. Επισυνάπτω και την φωτογραφία.

Dear Dimitris222,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that your winnings have not been credited correctly?

Could you please send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, Dimitris222. Could you please post here the round ID of the bet that has been incorrectly credited? Also, could you please post here the screenshot of the game you played? What game provider is this game from? Thank you in advance.

Well he was on lucky streak 16.

March 3, 2016.

06:21:27

Λοιπόν ήταν στο lucky streak 16.

3 Μαρτίου του 2016.

Ωρα 06:21:27

Dear Dimitris222,

We agree with you that this combination usually has a higher payout. Unfortunately, we have come to the point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello! We have clarified the information on this.

The winnings were transferred to player 4.03

The player bets 400 euros normally, 25 on the "ideal pair" and 25 on the "21+3". Only the last bet won. The winnings, 250 euros, were credited to the account immediately.

Dear Dimitris222,

Based on the provided screenshot and explanation from the casino, everything appears to be in order.

Can you please confirm this?

Dear Dimitris222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Based on the explanation provided by the casino, I am closing this complaint as resolved. The player has the option to reopen the case at any time.