Magius Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I'm really scared about the withdrawal I made that I'll never receive it. It's the third business day today and they don't respond to my messages seriously.

Πολύ φοβάμαι για την ανάληψη που έχω κάνει ότι δεν θα την λάβω ποτέ είναι η τρίτη εργάσιμη σήμερα και στα μηνύματα δεν μου απαντάνε με σοβαρότητα

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, because I couldn't figure it out and I was sending them messages all the time because I was afraid for the money and based on the comments I was reading from other players, I realized that I would never get my money, so I canceled the withdrawal and played it!!

This happened after I sent them a message that clearly stated only when I would receive my money, when the withdrawal would take place, that is, after the five business days had passed!! And the answer they gave me was completely invalid, that since you wish to close your account, all the amounts in the account will be lost, and from then on I understood that this is a scam and I was very upset. I had made a total of around €400-€500 in deposits and they were simply lost forever from what I understood.

Καλησπέρα επειδή δεν έβγαλα άκρη και τους έστελνα στο πανηλημενος μηνύματα επειδή φοβόμουν για τα χρήματα και με βάση τα σχόλια που διάβαζα και από άλλους παίχτες κατάλαβα ότι δεν θα πάρω ποτέ τα χρήματα μου οπότε έκανα ακύρωση ανάληψης και τα έπαιξα !!

αυτό έγινε αφότου τους έστειλα μήνυμα το οποίο έγραφε ξεκαθαρα μόνο το πότε θα λάβω τα χρήματα μου πότε θα γίνει η ανάληψη δηλαδή αφού είχαν παρέλθει οι πέντε εργάσιμες !! Και η απάντηση που μου έδωσαν ήταν άκυρη τελείως ότι αφού επιθυμήσεις να κλείσει ο λογαριασμός σου όλα τα ποσά που υπάρχουν στον λογαριασμό θα χαθούν και από και πέρα κατάλαβα ότι πρόκειται για σκαμ για απάτη και στεναχωρήθηκα πολύ τους είχα κάνει και σε σύνολο γύρω στα 400€-500€ κατάθεση και απλά χάθηκαν για πάντα από ότι κατάλαβα

Dear player, I’m truly sorry to hear about your experience. However, please understand that players are responsible for managing the funds in their casino accounts. Since the withdrawal was cancelled from your side and the funds were subsequently lost through gameplay, unfortunately, there is nothing further we can do to assist in this case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.