ΦόρουμΚαζίνοVerde Casino - γενική συζήτηση

Verde Casino - γενική συζήτηση (σελίδα 2)

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admin
Radka
potulak123
Social Media & Community Specialist
potulak123
πριν από 1 έτος

Well, from what I saw in the complaint it's obvious why the casino thinks both accounts are connected.

Too many same features. Furthermore, many casinos still apply rules saying something like only one account per household/IP, otherwise is considered as creating multiple accounts or abusing bonuses. Many no-deposit bonuses are only available once per IP/household - funny right?

Speaking of which, has any of you taken any no-deposit bonus?

If I may provide advice, whenever you both intend to play in the same casino, inform the casino first then undergo the verification to save you such troubles.

Such rules are not strictly fair but are still favored by casinos.

bronze
potulak123
Αρχάριος
πριν από 1 έτος

Verde casino insinuated that we even have the same date of birth which is a lie. We have never activated a no deposit bonus. Before I started playing, I read the rules of the site. I was aware that I cannot activate the same bonuses as brother. So I never did. The worst thing is that they insisted on resetting the account balance and no argument reaches them.

admin
Radka
potulak123
Social Media & Community Specialist
potulak123
πριν από 1 έτος

If the casino doubts your identity, they should set up a verification call. I feel this is more about the bonus abuse. If so, the casino should consider your gaming and bonus history. Now we're getting to the difference between a well-rated casino and a bad one...

I hope they'll see some reason.

bronze
Andreas12
Επισκέπτης
πριν από 1 έτος

Γειά σου. Έχω επίσης μια σύγχυση σχετικά με την απόσυρση κερδών από το Verde Casino. Διάβασα στο penforim σου ότι κάποιος περίμενε 30 μέρες και υποσχέθηκε μόνο 1.700 € από 5.000 €. Έχω και τα τελευταία 6.000€ για ανάληψη. Πέρασα την επιθεώρηση πριν από 2 μέρες και σήμερα ρώτησα πόσο χρόνο παίρνει και τι γίνεται με τις αναλήψεις μου. Μου είπαν ότι θα χρειαζόταν έως και 20 εργάσιμες ημέρες. Νομίζω ότι είναι πολλά! Μου είπαν ότι η παραίτηση πρέπει να εγκριθεί από το τμήμα. Υπάρχει τρόπος να απογειωθώ πιο γρήγορα; Αναφέρω ότι αυτή είναι η πρώτη μου απόσυρση σε αυτόν τον ιστότοπο.

Αυτόματη μετάφραση:
admin
Radka
Andreas12
Social Media & Community Specialist
Andreas12
πριν από 1 έτος

Hello.

It's great you passed the verification already. 20 days sound like quite a long time to pay you out, on the other hand, it's better than nothing - meaning the casino is in touch with you.

We allow casinos 14 full days to verify accounts and payout the winnings. So, I would assume you should wait a bit longer. To be sure, when did you submit the first withdrawal request, please?

In case those 14 full days have passed, consider submitting a complaint.

This article explains how it works + this link allows you to create one.




bronze
ginanaginana8
Επισκέπτης
πριν από 1 έτος

I need your help.

have played at Verde casino and won 2 times the first time 500 euros and the second time 650 euros.

The verification took over a month, then I won the money and got it out within days.

now I have won 14,000 euros without bonus or anything.

I made the first withdrawal on May 24, but it was canceled by the casino because I was going to send in more documents. did that and it was approved so I made another withdrawal and nothing happens.

everything is approved but they just say I have to wait.

6 withdrawals (400 euros each) are still listed as ongoing and with the rest nothing happens, just incomplete

admin
Radka
ginanaginana8
Social Media & Community Specialist
ginanaginana8
πριν από 1 έτος

Hello, and congratulations!

I'm happy to see you found your way in! We do indeed provide free support for players in various situations.

On the other hand, we also provide casinos with 14 full days to verify the account, gaming history, and associated stuff, to fulfill the payout also.

If you think something is going wrong, though, feel free to submit a complaint:

https://casino.guru/complaints

I also checked the casino review - not the best one 🙁, and according to it, there are no limits for € withdrawals. May I know what made you create 6 withdrawal requests, please?

file

Kindly let me know.

bronze
July9511
Προχωρημένος αρχάριος
πριν από 1 έτος

I deposit 30€ and I was lucky to win 8.891€.

From here the challenge started. My KYC verification was processed with success in less than 1 hr. Then I read the Terms and Conditions to understand the payout processing time and limitations.


There are the chapters defining the processing time and there is an additional chapter indicating:

8.17. In cases when the amount of your withdrawal request (-s) including current account balance and lifetime withdrawals are at least 20 times larger than the total sum of your deposits, you may be limited to 5000 EUR (or equivalent in your currency) for withdrawal during 30 days.


When I asked the casino via chat and via e-mail how long will it take for my first 5000€ to be processed and then after 30 days the rest of 3.891€ they said that 30 days processing time for any withdrawal that I make. Which is not defined in the terms.


That chapter they reffer to only mention that I am limitted to an amount of 5000€ during 30 days but they sustain that this means it will take 30 days for them to process the payout and as well that the chapters with the payment processing time no longer apply to me.


For 5000€ according to the terms the maximum processing time should be 14 days but they say is not applicable for me since my balance is 20 times bigger than my deposits. It’s really just a ping pong with not clear defined terms just interpretations.



bronze
July9511
Προχωρημένος αρχάριος
July9511
πριν από 1 έτος

I deposit 30€ and I was lucky to win 8.891€.

From here the challenge started. My KYC verification was processed with success in less than 1 hr. Then I read the Terms and Conditions to understand the payout processing time and limitations.


There are the chapters defining the processing time and there is an additional chapter indicating:

8.17. In cases when the amount of your withdrawal request (-s) including current account balance and lifetime withdrawals are at least 20 times larger than the total sum of your deposits, you may be limited to 5000 EUR (or equivalent in your currency) for withdrawal during 30 days.


When I asked the casino via chat and via e-mail how long will it take for my first 5000€ to be processed and then after 30 days the rest of 3.891€ they said that 30 days processing time for any withdrawal that I make. Which is not defined in the terms.


That chapter they reffer to only mention that I am limitted to an amount of 5000€ during 30 days but they sustain that this means it will take 30 days for them to process the payout and as well that the chapters with the payment processing time no longer apply to me.


For 5000€ according to the terms the maximum processing time should be 14 days but they say is not applicable for me since my balance is 20 times bigger than my deposits. It’s really just a ping pong with not clear defined terms just interpretations.



πριν από 1 έτος

I also have to add that the withdrawal is splitted in more than 20 withrawals of 390€. When I asked why they said that the sistem splits them automatically…



admin
Jaro
July9511
Forum and Reviews Administrator
July9511
πριν από 1 έτος

Hi, I've read your situation and I can see that it's quite a pitiful situation. We give casinos 14 days to resolve a withdrawal request. 30 days I would say is quite a lot. However, since you mentioned the system has split your withdrawal into 20 withdrawals of €390 each, would it be possible to keep track of whether you get it piecemeal or do you get all the withdrawals at once ? 

Anyway, I looked at the casino's safety index and it is quite low. On the other hand, I have seen that the casino is trying to solve its complaints, so if it came to the point that you would also open it, I would be more positive after this finding. 

Nevertheless, I would be glad if you would update us on how it is going and if you have received any money yet. Then we will try to help you accordingly. Would that be possible ? 

bronze
July9511
Jaro
Προχωρημένος αρχάριος
Jaro
πριν από 1 έτος

Hello,

I’ve asked them regarding that and the reply I will attach here.

They just say that everything is ok and not to worry but it will take 30 days to be processed without any term that covers this statement. They simply apply unwritten terms over my situation.

If you give me a contact e-mail I can forward all my discussions with them.


file

bronze
July9511
Προχωρημένος αρχάριος
July9511
πριν από 1 έτος

Hello,

I’ve asked them regarding that and the reply I will attach here.

They just say that everything is ok and not to worry but it will take 30 days to be processed without any term that covers this statement. They simply apply unwritten terms over my situation.

If you give me a contact e-mail I can forward all my discussions with them.


file

πριν από 1 έτος

And here is what I wrote where I recieved the previously attached resolution.filefilefile

bronze
July9511
July9511
Προχωρημένος αρχάριος
July9511
πριν από 1 έτος

So I have 3 withdrawals:

2 of 100€ - processed today

1 of 8560€ - recieved today 372.52€ while I was supposed to recieve 4800€ as I am limited to 5000€ total per 30 days and the rest next month.


Doesn’t make sense at all what is going on with this casino.


Why they do not respect the terms and conditions for the processing time defined and why they split the payout like this.

Έγινε επεξεργασία από τον συντάκτη πριν από 1 έτος
bronze
July9511
July9511
Προχωρημένος αρχάριος
July9511
πριν από 1 έτος

filefilefilefile

admin
Daniel
July9511
Head of Community & Social Media
July9511
πριν από 1 έτος

I understand it's annoying to wait for such a long time. Especially when we're not talking here about millions of dollars. On the other hand, I'm glad you already received part of the winnings which gives me a signal that you should get the rest as well. It will just take some time.

bronze
July9511
Προχωρημένος αρχάριος
Daniel
πριν από 1 έτος

I understand it's annoying to wait for such a long time. Especially when we're not talking here about millions of dollars. On the other hand, I'm glad you already received part of the winnings which gives me a signal that you should get the rest as well. It will just take some time.

πριν από 1 έτος

Hello,


At least it will be paied.

Thank you

Έγινε επεξεργασία από τον συντάκτη πριν από 1 έτος
admin
Radka
July9511
Social Media & Community Specialist
July9511
πριν από 1 έτος

Maybe you can come back and confirm it actually happened once you get the full amount. What do you think?

Of course, we will be here if you need some help anyway.

bronze
hugosousa091974
Προχωρημένος αρχάριος
πριν από 11 μήνες

On April 10, 2023, I opened an account at Verde Casino through a promotion. I never made a deposit, I just played the promotion.

On November 1st and having already forgotten about this account, I made a deposit of 10 euros at Verde Casino. When I wanted to play and after checking the profile I couldn't register my cell phone number.

I contacted support via chat, informed them of the situation and waited.

I was informed by email that both accounts were blocked as I violated the terms and conditions. The only option was to lose the €10 deposit and that is what happened, with the first account being blocked and the most recent one captive.

I understand the Casino rules for no duplication of accounts but I ask:

I have never had any winnings at this Casino and I have never placed a bet with real money.

I just made a deposit of €10 which I never wagered.

There was honesty on my part with the Casino.

There was no loss or gain for the parties involved other than the fact that they confiscated the €10.

What do you think??

admin
Jaro
hugosousa091974
Forum and Reviews Administrator
hugosousa091974
πριν από 11 μήνες

Hi, I noticed that you had a complaint, which was also resolved quite quickly and the casino refunded your deposit of €10 and you can continue to use your account. I'm glad that everything was solved so quickly and it didn't drag on for a long time with further problems. 

However, will you stay with this casino even if such a situation has developed ? I only ask because I think they were quick to help you solve the problem and you can continue to play at this casino.

bronze
hugosousa091974
Προχωρημένος αρχάριος
πριν από 11 μήνες

Δεν ήταν γρήγοροι. Μόνο με τη βοήθεια του Casino Guru το έλυσαν. Η ταχύτητα ήρθε από εδώ.

Δεν έχουν ελέγξει ακόμα τα έγγραφά μου. Τεράστιος χρόνος αναμονής για να μπορέσετε να σηκωθείτε.

Δεν είναι ευχάριστο και από τις κριτικές που έχω διαβάσει δεν βλέπω κανένα πλεονέκτημα στο να συνεχίσω.

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