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What is the sort code where your money was processed to?
Velobet Casino - γενική συζήτηση (σελίδα 14)
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Ο μόνος δείκτης ασφαλείας που έχει το velobet.com είναι 0. Όλοι το ξέρουν και ο καθένας θέλει να καλυφθεί όπως θέλει και αυτή είναι η μόνη αλήθεια.
Αυτόματη μετάφραση:
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I got denied verification because i verified with a government issued UK drivers license. This is literally the only form of id i own and this is the only casino to deny me of my winnings because they dont accept a legitimate drivers license with my photo and all my identity details on it, even with a selfie of me holding it, sitting on £1000 and cant get it out, casinos a scam mate
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Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
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Δείκτης ασφάλειας Velobet.com 0 το γνωρίζουν εδώ και σε όλους τους ιστότοπους ήδη.
Αυτόματη μετάφραση:
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This needs to be proven first, I'm afraid. Your complaint may play a significant role, but we have to wait for its outcome. Changing any Safety Index to zero based on an open complaint would be irrational.
Don't worry, the players who want to inspect the casino before registering there have a fair chance to do so.
Your complaint and this thread are public. Try to calm down, please, and let the complaint proceed.
πριν από 3 εβδομάδες
Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
πριν από 3 εβδομάδες
Hello,
As can be seen in this thread, you are not the only one having issues with this casino. I would love to provide a concrete answer, but instead, I want to ask you: Has anyone from the casino explained why your ID was denied? I mean, they should be able to explain in full.
We, on the other hand, can barely guess.
Let us know what you've been told.
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Είμαι πολύ ήρεμος και εμπιστεύομαι τον Matej, αλλά το θέμα του καζίνο είναι πάντα η ίδια απάντηση και δεν διευκρινίζουν ούτε απαντούν τίποτα, γιατί έχοντας ενημερωθεί ότι υπάρχουν παίκτες με εθισμό στον τζόγο, τους επιτρέπουν να συνεχίσουν να καταθέτουν και να στοιχηματίζουν και να παίζουν με τη ζωή τους επομένως ο δείκτης Ασφάλεια πρέπει να μειωθεί πολύ γιατί συμβαίνει σε πολλούς παίκτες και δεν έχει σημασία ότι η ζωή ενός ανθρώπου αξίζει όσο πολλών, το καζίνο θα είναι επίσης υπεύθυνο, λέω.
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You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out.
You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.
I hope that this saga will be resolved as soon as possible and, importantly, fairly.
We will have to wait for further developments, so keep your composure.
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Είμαι έτοιμος να κάνω καταγγελία!
Δεν μπορώ να επαληθεύσω τον εαυτό μου! Θέλουν απόδειξη πιστωτικής κάρτας. Αυτό είναι απολύτως εντάξει. Αλλά η δική μου είναι ηλεκτρονική τράπεζα και δεν έχω "πραγματική" κάρτα! Στιγμιότυπο οθόνης από το κινητό μου δεν γίνεται αποδεκτό!
Έχω εξηγήσει το πρόβλημα αρκετές φορές στη ζωντανή συνομιλία. Μου ζητήθηκε να γράψω ένα email, αλλά κανείς δεν απάντησε!
Αυτόματη μετάφραση:
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Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ?
Regarding the complaint, I saw that it is in review status, so our team will try to help you.
If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know.
I'll keep my fingers crossed for a good outcome. 🤞
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Νομίζω ότι όταν ένα καζίνο αναλαμβάνει την ενοχή του και ο δείκτης ασφαλείας δεν μειώνεται χωρίς καν να το καταλάβουν οι αρχές γιατί δεν τροποποιείται και κανείς δεν απαντά τίποτα, είναι δύσκολο να διατηρήσεις την ψυχραιμία του.
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Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.
(I'm sorry it's in English)
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