Tusk Casino - γενική συζήτηση (σελίδα 2)

Hi,

again: please use the "reply" button, otherwise, the person you wrote to will not be notified.

Then provide this to Nikolas, not to me, please. As I already mention I'm not the proper person. The complaint team will decide whether this is the missing piece, I'm not solving complaints, so I can't make this decision.

This is the forum, not a resolution center, after all.

I hope you understand what I mean.

Μπορεί κανείς εδώ να μου πει για το TUSK CASINO??

Βλέπω καλές κριτικές και μετά κακές κριτικές

CasinoGuru....παρακαλώ βοηθήστε...αν τα κέρδη δεν πληρώνονται εδώ όπως σε άλλα καζίνο όπου θα είχα κερδίσει..

Hello, I moved your post here so you can browse the general discussion. If you check the casino's main review, you'll see that the reputation is very good and the terms fair.

You should be safe there. Just keep in mind that This casino is not licensed in Austria, so you should not play there:

I'm far from understanding whether your question is just a precaution or whether you have an issue with withdrawal, however.

Let me know, please.

Υπέροχα... έτσι αφήνουν παίκτες από την Αυστρία να καταθέσουν...και να παίξουν...αλλά όχι να εξαργυρώσουν; Το καταλαβαίνω σωστά?? Δεν είναι εντάξει, έτσι; Τότε δεν πρέπει ούτε να μπορείς να παίξεις .. ούτε να καταθέσεις .. αυτό που έκανα .. και κέρδισα κάτι ...(((

Γιατί να παίξουμε και να καταθέσουμε από την Αυστρία;

I'm saying that according to our latest information the casino does not allow players from your country to play there.

But if you are able to register by using Austria as a country of residence, in case you win and meet all rules and terms, you should get the winnings.

So, what is the situation, has any problem occurred with withdrawal, please?

Just note that this casino is not licensed in Austria, so you should stick with the ones that are licensed in your country.

I have no idea how exactly Tusk casino enforces restricted countries, though.

As long as there is no problem with withdrawal, I guess you should be fine.

τα κέρδη μου εξαφανίστηκαν μυστηριωδώς

Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?

Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation. 

Can you tell us a bit more so we have a better overview ? 

Λοιπόν, όλα ξεκίνησαν έτσι, ας υποθέσουμε ότι όταν εγγραφείτε το καζίνο έχει έναν τροχό ρουλέτας στον οποίο μπορείτε να κερδίσετε ένα συγκεκριμένο ποσό δωρεάν περιστροφών, κέρδισα 10 περιστροφές με τις οποίες κέρδισα 64 πέσος για να το μετατρέψω σε πραγματικά χρήματα, η απαίτηση στοιχήματος ήταν 3400, το πλήρωσα και μόλις το ολοκλήρωσα είχα ήδη γύρω στα 700 όταν το ολοκλήρωσα μου άφησαν μόνο 350 που υποτίθεται ότι ήταν πραγματικά χρήματα με αυτά τα 350 συνέχισα να παίζω σε διάφορα παιχνίδια και όπως σου είπα καλά κέρδισα 193660 όχι μόνο σε ένα παιχνίδι αλλά σε πολλά και την επόμενη μέρα ήθελα να συνεχίσω να παίζω και βρήκα ότι ο λογαριασμός μου είναι στο 0 και επικοινώνησα με την εξυπηρέτηση πελατών και καλά βλέπετε τι μου απάντησαν

Hello.

I failed to find what the casino actually told you. I would guess it was because you should have immediately submitted a withdrawal request to end the bonus and all associated terms to avoid any limitations keep affecting your balance. Am I correct?

Well, it's good you submitted the complaint! I spotted a win limit, this is a very disputed topic!

Γεια σας, ναι, στην πραγματικότητα έκανα το αίτημα ανάληψης όχι μόνο μετά την ολοκλήρωση του μπόνους, αλλά περίπου 1000 $ που ξοδεύτηκαν αργότερα, αλλά δεν με άφησε επειδή μου ζήτησε να επαληθεύσω τον λογαριασμό την επόμενη μέρα ή δεύτερη, νομίζω ότι άνοιξα ξανά τον λογαριασμό για επαλήθευση αυτό και βρίσκω μηδέν πέσος

Hi,

Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.

Very sorry for your predicament. Hope the authorities catch up with these frauds!

I'm really sorry that you were not able to withdraw your money and lost it all at the end.

May I ask how long you waited, though?🤔

I believe that it needs some patience, especially if the casino needs to verify you before sending the money.

Also, when it comes to bonuses, it is very important to read their terms beforehand so any issue or misunderstanding can be avoided. If you don't like their terms, you simply don't play. Right?🙂

I hope everyone will also read our review about this casino; the safety index doesn't look any good.🤷‍♀️

Just wanted to let you know that I have registered in this casino a few years ago. Never managed to withdraw what I wanted. They verified my looong time ago and even assigned the personal manager …. They are manipulators and scammers. I didn’t knew about safety index till now so…Just wanted to give you an update

So were there some issues when withdrawing, or you just didn't get the chance to ever withdraw?🤔

Now that you know about our reviews and you are familiar with the safety index, would you say it will help you to choose a casino to play at?

Υπάρχουν πολύ αντικρουόμενες απόψεις για αυτό το καζίνο. Με ενδιαφέρει πολύ γιατί υπάρχουν τόσα πολλά παράπονα παικτών; Και όμως κάποιοι είναι ελαφρώς ενθουσιασμένοι με αυτό το καζίνο. Και μόνο να προσθέσω ότι το καζίνο δέχεται παίκτες από τη Σερβία. Έχω εγγεγραμμένο λογαριασμό για περισσότερο από ένα χρόνο.

Hello, I saw that there are not so many complaints here, but most of them were about withdrawals and KYC, which the casino didn't even address. Since you have had your account for a year, you haven't had any issues here? Everyone may have a different experience, but the casino's safety index would rather discourage me from playing here. Have you tried it yet?

Κάτι συμβαίνει με το καζίνο, σίγουρα. Πρώτον, είναι σαν να έχασαν τα δεδομένα από πέρυσι, γιατί πριν από δέκα μέρες μου έδωσαν ένα μπόνους χωρίς κατάθεση 🤔😉 καθώς και μερικές δωρεάν περιστροφές. Ρώτησα την εξυπηρέτηση πελατών πώς είναι δυνατό αυτό, όταν πήρα το ίδιο πράγμα πέρυσι; Μου λένε ότι δεν έχουν ιστορικό να πληρώσω ποτέ προκαταβολή;; Δεύτερον, βλέπω ότι ορισμένοι παίκτες έχουν προβλήματα με τις πληρωμές, κάτι που δεν συνέβαινε πριν. Δυστυχώς, δεν έφτασα στην πληρωμή. Τα μπόνους και οι δωρεάν περιστροφές τους έχουν τζίρο υπό όρους 60x, είναι απλά αδύνατο να παίξουν.