N1 Casino - γενική συζήτηση (σελίδα 3)

How you explain this??

Hmm from the screenshots I understand that the deposit should be rolled 1x for AML that's fine. You said you broke max bet but I see from the next screenshot that your bet was €2 which shouldn't be a problem for me. I don't think it's right that they took your money because you can still spin 1x deposit even after winning, so it's good that you filed a complaint. Let's see how our team will approach it. 

Thank you I really appreciate

You're welcome, I hope it will be possible to help you and you will get your money. 

However, I am still thinking that you may have fulfilled this condition if you managed to withdraw. Otherwise you should not be allowed to do it. Has the money arrived in your account or not yet ? 

Yes the 3000 arrived today in my bank account

Hello Jaro I have great news the investigate the problem and they refund me all the amount back thanks for your help

I'm so glad to hear that, and it's great that it didn't take long and everything turned out well in the end. I hope that now you will be able to withdraw your money and there will be no more troubles. Did the casino explain to you what the issue was ? 

Also, if I could ask you, would you mind mentioning this fact in the complaint so that Nick knows that it has been resolved ? 

I would be grateful. 😊😎

Jaro I will write back when everything is sort out the vip manager helped a lot but at the moment I'm not able to withdrawal I'm still waiting

Certainly, that's a good point and there's probably no need to close the complaint yet unless everything is fine. 

Anyway, you can definitely mention that you have some progress, but if you tell Nick that the issue is still not resolved and you would like to keep the complaint open until the money is in your account, then there will be no issue with that. 

Hopefully you will be able to get the rest of the funds and enjoy them. 

Let me know if there is a change in your case. 🙂

How I contact with nick?

Just write to him in the complaint and he will take a look, that is, everything you need to mention there. 

Hello Jaro problem solved thanks for everything

That's great and I'm really glad things worked out in the end. How did you manage to resolve it ? Will you stay and play here ? 🎉☘️

Yes the manager helped me and I will continue play in N1casino

It's good to hear this. If you'd like to write a review describing your experience, here's the link for you.😉

Για μένα εξακολουθεί να είναι μια από τις καλύτερες διευθύνσεις, ακόμα κι αν τώρα υπάρχουν λιγότερες επιλογές κατάθεσης από πριν, εξακολουθώ να απολαμβάνω να παίζω εδώ. Μπορώ να το προτείνω.

So what do you like most about the casino if you had to rate it ? How long have you been playing here ? Have you had any problems here ? 🙂

Καλησπέρα,

Χθες το βράδυ κέρδισα €2700 στο N1 online καζίνο. Μετά από ώρες συζήτησης με τη συνομιλία υποστήριξης και μεταφόρτωση περίπου 40 εγγράφων, τελικά έλαβα επιβεβαίωση από την υποστήριξη ότι ο λογαριασμός μου είχε πλέον επαληθευτεί πλήρως και ότι μπορούσα να κάνω ανάληψη. Έλαβα επίσης ένα email που έλεγε ότι ο λογαριασμός μου έχει πλέον επαληθευτεί πλήρως.

Το έκανα αυτό και ήθελα να πληρωθούν τα 2700 € στον λογαριασμό μου. Λίγες ώρες αργότερα, αυτό απορρίφθηκε ξανά και η συνομιλία υποστήριξης είπε ξανά ότι έπρεπε να επαληθεύσω τον λογαριασμό μου και να ανεβάσω την απόδειξη της διεύθυνσης, παρόλο που το είχα κάνει ήδη εδώ και πολύ καιρό και ο λογαριασμός είχε ήδη επαληθευτεί πλήρως.

Αυτά τα chat bots δεν με βοηθούν καθόλου, δεν υπάρχει αριθμός τηλεφώνου και νιώθω ότι με ξεσκίζουν. Υπάρχει κάποιος τρόπος να επικοινωνήσω με ένα πραγματικό άτομο από το N1 που μπορεί να μου λύσει αυτό το πρόβλημα;

Ή μπορεί κάποιος εδώ στο φόρουμ να με βοηθήσει;

Θα ήμουν ευτυχής για οποιαδήποτε απάντηση.

Καλησπέρα σε όλους.

Hi there. That is very disappointing, I imagine. Well, I have found no direct contact, just the usual support email address: [email protected]

Also the description saying the chat is available 24/ 7 yet thamks to this holy holiday time, I guess the chatbot was covering the most of the questions.

I'd say you have to wait a bit longer to get in touch with a real person. 🙁

I'm sorry I could not find something more solid. Do update us frequently, please. At least it would be good to understand the matter with the second verification.