FEZbet Casino - γενική συζήτηση (σελίδα 6)

Γράφω στο chat απλά γράφουν ότι υπάρχει σφάλμα συστήματος με την ανάληψη και το ότι μου έβγαλαν τα 500 ευρώ από τον λογαριασμό είναι φυσιολογικό;;;

και τους έδωσες και βαθμολογία 9,8;;; Για τι; Για την ακύρωση των κερδών μου και τη λήψη των χρημάτων μου;

Hi Romi! Thank you for your answer.

You guys from CG do an awesome job! Very helpful for players.

It's been a while, but they fully paid me on September 27th and 29th.

They asked me for 3 different validations - identity, bank statements and a selfie with their website on the background. Each validation took 48-72 hours to confirm. So I advise people to be patient.

To avoid future problems with customers, they should improve their validation methods and also make it clear for customers that it's a requirement for any withdraw to go through. The way it is today, it's shady and may lead the customer to be anxious about the security of its funds.

Anyway, thanks again.

Keep up the great work!

I can see that you are really upset with this casino, but can we please take it step by step here, so the issue is better understandable?🙏

What do you mean they took your money, please, as you said in your other post?

You requested the withdrawal on Friday, right? Is your account fully verified, or do you have to go through the process?

Do you still see the money in your account or they are not shown there anymore?

Please reply with some more details regarding all this, and we will try to find out what could happen at this casino.

Thank you so much for your kind words. We always try to do our best to help our users.

I am glad that you have received your money, and it is nice to read some of your insides. If you're interested, you can submit a user review where you describe this experience of yours. It really could help others to better understand how this casino works.

Here is the link for you if you decide to do so.

We'll look forward to hearing from you again.

Ναι, την Παρασκευή κέρδισα 2 στοιχήματα και το έβαλα σε ανάληψη, και χθες πήραν τα χρήματα και δεν υπάρχουν χρήματα στον λογαριασμό. Δεν ζήτησαν επαλήθευση!!!

In this case, you really did the right thing to file a complaint here. Our team will start to investigate the matter, and hopefully they will be able to get in touch with the casino so we can find out what happened.

Are you able to communicate with the support now?

Let's wait for another step regarding your case, which will lead us to the resolution of all this.

Μπορώ να επικοινωνήσω μαζί τους αλλά δεν λένε τίποτα εκεί γιατί δουλεύουν μόνο στο chat και δεν μπορούν να πουν τίποτα για τα οικονομικά... Έχω ανοίξει ήδη καταγγελία... βαρέθηκα να ανοίγω καζίνο και όχι πληρώνοντας στους ανθρώπους τα χρήματα που κέρδισαν... Πρέπει να βρούμε τρόπο να τους αντιμετωπίσουμε...

Yeah, usually the live chat has no information regarding withdrawals and stuff like that.

I surely understand your frustration here, but let's just stay patient, and hopefully it'll be solved out soon.

And maybe in the end the casino will be able to fix the error as they said it was due to that, and soon you'll get your money. Right?🤷‍♀️

We'll be here if you have any news regarding all this.

Το ίδιο θα πουν με τον Σπίναγα, απλά έκλεισαν τον λογαριασμό του ατόμου και τέλος!!! και δεν βοηθησες!!!

You know, I think it would be fair to explain that we just can't defend the player's interest if the casino proves this particular player has violated the basic rules. Like you did at Spinaga. This is actually the reason why we could not help you.

It is not my intention to be mean, but can you assure us that something similar has not occurred at FEZbet Casino, please? If you're convinced this casino will respond in the same way, it naturally raises some questions.

I hope you realize that my only goal is to assist you in avoiding needless mistakes.

άνθρωποι έπαιξαν εκεί και όχι εγώ, και μιας και έχω ήδη δει εδώ, έγραψα και μια ανάρτηση, μόνο όχι για τους λογαριασμούς παιχνιδιών μου αλλά για άλλους, υπάρχει απαγόρευση σε αυτό; Είναι δυνατόν να αποδειχθεί ότι δεν έπαιξα εγώ αλλά άλλο άτομο, απλά δεν θέλουν να επιστρέψουν τα χρήματα, αυτό είναι όλο.. έκλεισαν τον λογαριασμό και αυτό είναι καλό!

Επίσης δεν καταλαβαίνω γιατί τα καζίνο που εξαπατούν και ληστεύουν ανθρώπους έχουν τόσο υψηλές βαθμολογίες, το καζίνο Fezbet με εξαπάτησε για 900 PLN, κανείς δεν ενδιαφέρθηκε να βοηθήσει, υπάρχουν τόσα πολλά παράπονα για το καζίνο Fezbet και η βαθμολογία είναι ακόμα 9,8 για μένα είναι ακατανόητο

Κυρία Radko γιατί αυτό το καζίνο εξακολουθεί να έχει τόσο υψηλή βαθμολογία; Υπάρχουν τόσα πολλά παράπονα και κακές απόψεις για αυτό το καζίνο και η βαθμολογία εξακολουθεί να είναι σχεδόν μέγιστη, κάτι δεν πάει καλά εδώ που συμβαίνουν τέτοιες καταστάσεις

I'm sorry, are you saying you've been sharing the information on behalf of someone else? I most likely did not understand you well. What do you intend to prove, and also to whom, I wonder. Are you perhaps referring to your current complaint against FezBet? Surely you can provide anything you have to Veronika; she will go through that, don't worry.

As far as I can guess from the screenshot posted in the complaint thread, the casino suffers technical issues; well, it may happen. Do you have any reason to believe the casino is not being honest with you?

Hi there. My name is Radka, if you don't mind.

We have previously discussed numerous casinos in exactly the same way. Still the same reasons apply. I apologize; I have run out of explanations for you and I am sorry to see that, despite our best efforts to explain how it works to you, you just keep asking the same questions.

Please keep these things in mind:

forum posts does not count to rating

unclosed complaints or resolved complaints do not count too

On the other hand, these point you may access anytime are still valid:

Very big casino based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

Basically, this is it. Feel free to submit another gambling-related complaint if you feel casinos are not acting fairly, please.

ΓΕΙΑ ΣΟΥ ΕΧΩ ΕΝΑ ΜΕΓΑΛΟ ΠΑΡΑΠΟΝΟ ΑΠΟ ΤΟ FEZBET, ΣΟΥ ΛΕΝΕ ΟΤΙ ΟΙ ΑΠΟΧΩΡΗΣΕΙΣ ΤΟΥΣ ΕΙΝΑΙ ΣΕ ΕΝΟΤΗΤΑ 3 ΗΜΕΡΩΝ ΠΟΥ ΕΙΝΑΙ ΨΕΜΑ ΑΠΟ 76 ΩΡΕΣ ΠΕΡΙΜΕΝΩ, ΔΕΝ ΤΕΛΕΙΩΣΟΥΝ ΚΑΙ ΤΙΣ ΔΙΑΚΟΠΕΣ ΜΕ ΚΡΑΤΟΥΝ 400 ΔΟΛΛΑΡΙΑ ΓΙΑ ΠΑΝΩ ΑΠΟ 4 ΜΕΡΕΣ ΚΑΙ ΚΑΝΕΙΣ ΔΕΝ ΜΟΥ ΔΙΝΕΙ ΑΚΡΙΒΗ ΑΠΑΝΤΗΣΗ, ΜΟΥ ΛΕΝΕ ΟΤΙ ΘΑ ΚΑΛΥΚΑΝΩΣΟΥΝ ΤΗΝ ΑΠΟΧΩΡΗΣΗ ΚΑΙ ΤΗΝ ΑΠΟΧΩΡΗΣΗ ΤΟΥΣ ΤΟ EMAIL ΕΙΝΑΙ ΑΧΡΗΣΤΟ, Η ΠΛΑΤΦΟΡΜΑ ΥΠΟΣΤΗΡΙΞΗΣ ΤΟΥΣ ΣΕ ΚΛΕΙΝΕΙ. ΑΝΗΣΥΧΩ ΝΟΜΙΖΟΝΤΑΣ ΟΤΙ ΔΕΝ ΕΧΟΥΝ ΡΕΥΣΤΟΤΗΤΑ ΝΑ ΜΕ ΠΛΗΡΩΣΟΥΝ. ΔΕΝ ΣΥΝΙΣΤΩ ΑΥΤΟ ΤΟ ΣΤΟΙΧΗΜΑ ΣΕ ΚΑΝΕΝΑΝ

May I ask if your account is fully verified at this casino, or do you wait to pass through the process?

Also, what kind of payment method you chose for your withdrawal, please?

Γεια σας, ο λογαριασμός μου έχει ήδη επαληθευτεί και από αυτήν την ημερομηνία περιμένω την πληρωμή μου για 6 ημέρες. Τους γράφω και μου λένε ότι έχουν μια "μικρή καθυστέρηση" 6 ημερών χαχαχα. Έκανα την ανάληψη από USDT και είναι ακόμα σε εκκρεμότητα.

What does it mean "small delay" though? They should give a better explanation for sure, because it is really way too long, I reckon.

So, have you had a withdrawal there before? How long did you wait before for it?