Daddy Casino - γενική συζήτηση (σελίδα 2)

Frankly, you are mistaken terribly. Casinos do not pay us in any way for handling complaints. But I see you fall for the most convenient "explanation" at hand. Typically...

You forgot to mention the obvious explanation: "Unfortunately, since the player played down their balance already we couldn't intervene."

https://casino.guru/gama-casino-player-s-withdrawal-has-been-delayed

How do you expect anyone to address the casino under such circumstances? "Dear casino representative, would you pay out the money to the player if he kept the balance untouched?"

"Oh, sure, we would."

Do you understand the problem beyond solving it once the money is gone?

So, be warned: keep abusing us by spreading your lies here on our forum, and your access to the forum will be restricted.

We better focus on players with real issues rather than on players with eccentric propaganda.

Are we clear? Final warning.

Please read those words again "I think it's been going on for quite a long time and you're just going round in circles. I don't understand what could be behind the casino recommending a method and then rejecting the withdrawal. However, you still have an open complaint..."

So no, it does not mean the Complaint Team ignores your issue. But there's nothing else we can add at this point here on the forum. We do not investigate complaints here.

All has been said. So please, try to be patient, and make sure you won't touch your balance.

I agree this whole case is pretty strange, but we are in the same position as you are. 🙁

this is a real issue so maybe you can actually help me with this then?

You give this casino over a 9 rating on safety - so you know they aren't paying and yet you recommend them still. Does this not show more sympathy to the casino over the player?

I only signed up because of the rating that you gave and now I am down....and you don't help...you just write absolute nonsense that is meant to appease people.

Actually, we do not know the casino is not paying until it is proven in the complaint. Despite how much I'd like to get involved in the process, it's not my place.

The best thing you can do is keep the complaint updated. A higher safety index means you won't most likely encounter an unfair approach, but as I'm sure you understand, Casino Guru is not responsible for the casino's actions. To compensate for this "gap," we try to resolve player's issues freely.

I understand your feelings. Still, consider this: if the casino has changed its "qualities", there is no way for us to find out until you come here and submit the complaint.

I would be mad if I were in your shoes, and I'm sorry you have to go through that. 🙁

Same problem, than other players. All documents for KYC is sended, but withdrows is canceled every time. So, if you want save your money, stay away this casino!!!

Hello, have you sent all the documents and has the casino checked them yet ? Were there any rejections ? It is important to note that until the player passes the verification, it will not be possible to withdraw the money. I would assume that's probably why your withdrawals were cancelled. 

So can you give me an idea how you are doing with verification ? 

I'll wait for an answer.

Όλα υποβλήθηκαν και έγιναν δεκτά. Δοκίμασα να κάνω ανάληψη σε τραπεζική κάρτα, τραπεζικό έμβασμα Skrill και κανονική τραπεζική μεταφορά. Προσπαθώ για περισσότερο από μια εβδομάδα στο chat, αλλά δυστυχώς αυτό το καζίνο δεν θα πληρώσει τα χρήματα. Δεν καταλαβαίνω πώς ο γκουρού έδωσε σε αυτό βαθμολογία 9,3; Υπάρχει μέρος για να παραπονεθώ για αυτό;

Did the casino also tell you the reason why it doesn't want to pay out your money when you have already tried several alternatives ? We give casinos 14 days to resolve the withdrawal, so if nothing has changed you can let us know. 

As for the complaint, you can file it here, but for the time being our team would only ask questions to find out more and only if the 14 days are full, then they would try to contact the casino.

Την πρώτη φορά είπαν ότι μπορείς να κάνεις ανάληψη μόνο με κάρτα. Προσπάθησα πρώτα μόνος μου, μετά με τη βοήθεια του chat, αλλά κάθε φορά η απόσυρση απέτυχε. Μετά μου είπαν ότι μπορώ να κάνω ανάληψη και με τραπεζικό έμβασμα. Απέτυχε κι αυτό. Τώρα, όταν έχω πάει στο chat να ρωτήσω, μου λένε να περιμένω 7 λεπτά, μετά πάλι 7 λεπτά και μετά να πάω σε άλλον εκπρόσωπο εξυπηρέτησης πελατών. Πέρασα μια εβδομάδα προσπαθώντας μαζί τους, αλλά η αίσθηση ότι απλά δεν θέλουν να πληρώσουν γινόταν όλο και πιο δυνατή. Και αφού διάβασα για τη συνάντηση άλλων αρθρογράφων, το συναίσθημα έγινε μόνο πιο δυνατό. Υπάρχουν τουλάχιστον 50 αποτυχημένες προσπάθειες απόσυρσης...

Oh, in such a situation it is certainly not pleasant when you have to try several payment methods and with each of them there is a problem in the end. It's even more strange when the casino said so and recommended it to you. Were there any reasons why it always failed ? 

Since you filed the complaint I saw that you will have to wait for some time and if the casino fails to solve it we will try to help you. 

Anyway, now you have submitted a withdrawal or is that not possible for you ? 

Είναι άσκοπο να τα κάνετε όταν απορρίπτεται το αργότερο μία ώρα μετά την προσπάθεια και τα χρήματα επιστρέφονται πάντα στον λογαριασμό του παιχνιδιού. Καλό θα ήταν κάποιος άλλος να τους αναγκάσει να κάνουν τον επαναπατρισμό, ενώ εγώ απλώς τους κάνω να περιμένουν. Μπορώ να περιμένω μια λύση. Παίζω στο καζίνο με χρήματα που είμαι έτοιμος να χάσω, αλλά θα ήταν ωραίο να μπορώ να κάνω ανάληψη των χρημάτων αν τύχει ποτέ να κερδίσω κάτι εκεί.

Of course I understand. The main thing I recommend to do now is to leave the money in the player's account and do nothing with it, because if you lose it, we won't be able to help you. So the best thing to do is to wait, and as I mentioned before, our team will try to assist you.

I hope you will be successful in your withdrawal in the end. 

Τα χρήματα είναι στον λογαριασμό του παιχνιδιού και θα είναι. Μετά τις πρώτες προσπάθειες επαναπατρισμού, αποφάσισα ότι τώρα θα το δούμε μέχρι τέλους. Αυτό προσπαθεί να κάνει το καζίνο, ώστε οι παίκτες να χάσουν τα χρήματά τους πίσω. Κάποια στιγμή, έβαλαν 10€ μπόνους στον λογαριασμό του παιχνιδιού μου και ισχυρίστηκαν ότι δεν είναι δυνατή η ανάληψη επειδή υπάρχουν χρήματα μπόνους στον λογαριασμό του παιχνιδιού. Ακύρωσα το μπόνους και είπα ότι είναι εντάξει τώρα, αλλά φυσικά δεν λειτούργησε ούτε μετά από αυτό.

Good move. Until everything is sorted out I wouldn't do anything with the money either. 

As for the bonus, did you ask for it or did the casino give it to you spontaneously so it could say that the bonus money is in your account ? That would have been quite awkward, but I see that you cancelled it. 

As much as I hate to say it, we'll just have to wait and see what happens next and our team will try to help you in a bit if the casino can't manage to pay out your money. 🙂

Δεν ζήτησα μπόνους. Μόλις το είχαν προσθέσει στον λογαριασμό του παιχνιδιού μου και την επόμενη φορά που πήγα να κάνω ανάληψη των χρημάτων, φυσικά απέτυχε. Ρώτησα ξανά τον λόγο στο chat και μου είπαν ότι έχεις ενεργό μπόνους. Αφαίρεσα το μπόνους και προσπάθησα να ξανακάνω ανάληψη των χρημάτων μου, αλλά απέτυχα ξανά. Τα χρήματα είναι στον λογαριασμό του παιχνιδιού και δεν έχω σκοπό να κάνω κάτι με αυτά. Περιμένω εν ειρήνη 🙂

Well then, patience brings roses, as they say, and I firmly believe that this will be the case in your situation as well. 

As for the bonus, it's good that you didn't do anything and canceled it, and I have a feeling that it will be irrelevant to enter another withdrawal for now, since it is always rejected. 

I'm curious how it will turn out. 🙂

Γεια σας, μπορείτε να μου πείτε γιατί απορρίφθηκε η κριτική μου; Είμαι παίκτης αυτού του καζίνο και θα ήθελα να αφήσω μια κριτική.

Hello. I can see that our internal system found too many similarities in your reviews, which is why they were rejected. If you wish, you can send some screenshots proving that you are a player at these casinos, and we will retroactively approve your reviews. Please forward those to [email protected]. Thank you for your cooperation in this matter.

Hello again. Thank you for providing the screenshots. Your user reviews have been retroactively approved now.