BitStarz Casino - γενική συζήτηση (σελίδα 7)

Γεια σου Jaro

Ναι, είναι όπως το περιγράφεις. Έχω υποβάλει μια καταγγελία και ελπίζω ότι το καζίνο θα εξετάσει τη συνομιλία μεταξύ μας.

Επίσης με εκπλήσσει αρκετά. Επέλεξα το καζίνο λόγω του υψηλού δείκτη ασφάλειας.

Ευχαριστώ

Thank you for your reply. 

Nevertheless, do you or have you communicated with the casino how to withdraw your money when you have a closed account ? Did the casino advise you what you should do ? Did they tell you why they took your money out of your account ?

Let me know. 

Έγραψα ότι ήθελα τα λεφτά μου 350 Ευρώ που είχα κερδίσει. Μου απάντησαν ότι λόγω τεχνικού σφάλματος τα χρήματα δυστυχώς χάθηκαν. Τότε απάντησα στο chat: Πώς βγάζεις τα χρήματά σου. Θα ήθελα να πληρωθούν και να κλείσω τον λογαριασμό μου γιατί πιστεύω ότι είναι ανεύθυνο να προκύπτουν τεχνικά προβλήματα και να μην πληρώνετε τα κέρδη σας. Μετά έγραψαν πίσω στη συνομιλία: λυπήθηκαν που το άκουσαν και αν θα με ενδιέφεραν κάποιες δωρεάν περιστροφές. Δεν πρόλαβα να απαντήσω και μετά ο λογαριασμός μόλις έκλεισε και δεν έχω λάβει mail ή άλλα μηνύματα για τίποτα από τότε 🙁

Yes, it's a pity you haven't had any conversation with the casino since then. Maybe you would have come to some reasonable agreement eventually. 

However, if the money is just lost, I don't really understand. I guess I'd like to know more about the technical error that occurred. Did you also try to ask if it was on the game provider's side ? 

Of course, Tomas will continue to look into your complaint and hopefully will be able to help you without any problems. I'll be curious to see how this all ends up. 

I hope it will be fair. 🙂

Which game was it? How can that money be lost due to a "technical error"? Specially within a provider's game?? When a game is aborted, the money is reinstated to your balance, if the money was lost because it was discounted from your balance to place a bet on any game and if the game for some reason has shown a win that never took place, then the bet amount should be back into your balance.

There are many details missing and it would help a lot if you gave more details, like the game you were playing and the bet amount and if said bet returned a win

Γειά σου. Ήταν ο τροχός (funky time) που κέρδισα στο παιχνίδι μπόνους Disco.

Το παιχνίδι δεν διακόπηκε, κέρδισα 5 Ευρώ επί 69, δηλαδή 350 Ευρώ. Τα χρήματα απλά δεν μπήκαν στον λογαριασμό μου στο καζίνο. Τσέκαρα τη λίστα αναπαραγωγής όπου μπορώ να δω όλα τα στοιχήματά μου και εδώ έλεγε και συν 350 Ευρώ επομένως έγραψα στο chat γιατί δεν τα πήρα; και εδώ μου απαντά ότι οφείλεται σε λάθος, πιθανώς επειδή έχω παίξει πολλά παιχνίδια ταυτόχρονα. Ωστόσο, έχω πάντα ανοιχτά 2 ή 3 τραπέζια όταν παίζω και δεν υπήρξε ποτέ πρόβλημα. Τότε ρώτησα αν χάθηκαν τα χρήματα; και εκεί απάντησε: ναι, δυστυχώς. Στη συνέχεια έγραψα ότι δεν εμπιστεύομαι το σύστημα καζίνο τους και τον τρόπο πληρωμής του τρέχοντος ποσού επειδή ήθελα να κλείσω τον λογαριασμό μου. Μετά απάντησε ότι λυπόταν που το άκουσα και αν δεν ήθελα μερικές δωρεάν περιστροφές; Δεν πρόλαβα να απαντήσω πριν κλείσει ο λογαριασμός! Και τώρα δεν μπορώ να πληρώσω αυτό που είχα... Σίγουρα ΔΕΝ πιστεύω ότι το Casino ανταποκρίνεται σε αυτές τις κριτικές που έχουν. Θα συμβούλευα όλους να μην παίζουν σε μέρη όπου κινδυνεύετε να μην πληρωθούν τα κέρδη (θα μπορούσαν να ήταν 100.000 ευρώ ή περισσότερα) και μετά μπορούν απλώς να δηλώσουν ότι υπήρξε σφάλμα, ίσως επειδή έχετε παίξει 2 παιχνίδια 🙁

This seems a little strange to me, over the last couple of days I had a bad run at Bitstarz playing their black jack, and had lost 13k in a 1 or 2 k lots. Then I said screw it one more time, and managed to win 16k of my final 1k deposit. Now they need to check with the game provider ? It's bit starz original blackjack, and the max payout per round would be 3x for a black jack, or 2x for a normal round. Bet spread was from 100 - $1000. All Cash deposits no bonus nonsense. This seems a little weird to me.

Have you tried to ask the support about that? I reckon you will get some answers as soon as they will have all the information from the game provider. Unfortunately, for now, you just need to wait, and there is nothing much to do. Hopefully they will be able to get back to you in a short time. Please let us know about any development regarding this.

I noticed you addressed about ten players with this friendly recommendation. Pardon my manners, but could you support it with a screenshot showing your successful withdrawals?

You know, gambling is a very competitive industry, and even though I have no reason not to believe you, I prefer to be straight. Players usually don't act like this, so your cooperation is appreciated.

The last time I saw such a high level of quite similar engagement, no screenshots were provided.

I appreciate your understanding and upholding transparency. 🙏

Ο φίλος εκεί δημοσιεύει καζίνο σε διάφορα θέματα άλλων συζητήσεων με την ίδια φράση, χωρίς καμία απόδειξη, δεν το εμπιστεύομαι,

Yeah they've approved my withdrawl, so all is well. I just found it weird they'd need to go to such lengths for a net profit of 2k.

Could you be more specific, please, what exactly are you pointing to? I really do not understand here.

That is really great. Well, I am not really sure, if it is about the amount, or they just really needed to check things out in your case. Let us know, please, whenever you will receive the money. Which payment method are you using?

I recieved the second 8k withdrawl into my bank today, actually pretty quick for a bank withdrawl.

Today you are one of the many who have already received money in some casino. I'm honestly delighted to see such players as many as possible. 

In this case, will you give the casino a chance and will you continue to play here ? 🙂

yeah it didn't drag out, I was a little worried as I've seen other cases where the casino was "checking with the provider" that dragged out for months, or was never paid at all. Bitstarz was quite prompt with their checking, and subsequent payment, so I'll keep playing here.

Thanks for your explanation. Sometimes checks can certainly be extended depending on several factors, so it is important to take that into account when looking at such cases. 

However, as long as you didn't have any significant problem, then I understand your decision. 

May you do well here. ☘️🤞🤗

Bitz star casino had this available but no more - to Au players - it’s called Bet along … a person is doing a sort of podcast live streaming and he’s playing a slot and you can either bet whenever you like on any spin or jump off any spin now they stopped offering it to you players. The casino told me to use a VPN but I just don’t understand how it picks it up that I’m from Australia and the game won’t load anyone knows either which casinos got this similar game or how is it that using a VPN? They still know what region you’re coming from?

Hi, I was looking for this game to see if we have it here so that I can recommend you another casino where it is, but I haven't found it anywhere. Is it called- Bet Along ?

As for the VPN, always take a screenshot if the casino offers it in case there are any problems. And as for whether they can see where you're playing from, I think IP addresses and things like that aren't hard to keep track of nowadays. Have you verified with the casino yet or not, or if you registered and had to enter your country or something like that they can have information form there.

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