Kristina investigates everything relevant so that she can then forward your complaint to the person who contacts the casino. At the top right of your complaint you have a timer that each party always has to respond to, so we have to be more patient because this is not the only complaint that Kristina has to deal with. I'm sure she'll get to you soon, so you don't have to worry about her ignoring you.
last night I made a serious mistake, I argued in chat and they suspended my account. They told me they suspended him for gambling but in reality I don't have addiction problems. I think I made a big mess because I have more money in the account. Desperate situation now.
I'd like to say that I'm quite sure I would lose my temper too, being in your situation. The fact that you acknowledge an argument as a mistake further leads me to believe that this was simply an unanticipated outcome of the protracted and extremely frustrating experiences you have had thus far.
Try not to think about that, if that's possible.
The complaint process is designed to work with facts, following a fair and transparent set of steps, so I would like to say that our dedicated members of the Complaint Team are focused on the circumstances aligned to the disputed amount, and surely they are aware of the context.
Please forward the recent events also to Kristina, so she can stay in touch and help you in the best way.
Guys, I have some very important updates to make.
1: As written last night, after a fairly heated chat they suspended my account and today I received an email where they made me take a test to analyze if I have gambling problems and obviously the results of this test are good . Haven't they understood that the nervousness is linked to the withdrawal not yet being received?
2 Here, they sent me an email... the supplier canceled the withdrawal of 500 euros and the money was returned to the gaming account. I connected to the chat and they told me to redo the withdrawal.
3 Last night after the suspension of the account I made a request to withdraw the other money I had in the account, 600 euros, the withdrawal was approved today but obviously I am making all possible entreaties so that this mess doesn't happen again.
In the end, I have to wait if they activate my account again (I hope so given the result of the test) then I wanted to know but would this Genome BankIban where it says in the approved withdrawal be a payment service provider? It was also present in the two withdrawals following the blocked one of 500 euros
I'll post some photos so you understand better.
Then, the email reporting that they think I have some problem with the game (I don't understand why they came to this). Then there is the result of the test I did on that site, the email that updates me on the withdrawal returned to the gaming account and the withdrawal last night that they approved where it says Genome 
A few minutes ago they paid the famous blocked withdrawal there is a new problem however, they suspended my account due to a heated discussion in chat the other day when I still didn't know anything about what was happening... they say they closed it due to gambling but in In reality I don't have any addiction and now they are examining whether to suspend the account permanently. They also invited a test and the result doesn't seem bad to me. They are still deciding.
Withdrawals have been approved and paid but account suspended for I don't know what... However, I saw that there are a couple of sites similar to betonred that have the same software i imagine, I would like to register on one of these (is ninecasino good?) but I don't know if it's possible to do so, I made a thread specifically on this topic.
It would definitely be a good idea to update the complaint and write there that you have received your money. Am I correct that you don't have any money left and you got everything from the casino ?
I also see that they has closed your account for some time and they are investigating. I'm not sure why it would be that you were addicted if you didn't mention it anywhere and where the casino got it from. Also, if you have a problem with this and want to continue using the account, you can mention it in the complaint, but if you have an account with a balance of 0 and the casino decides to close it, it can do so.
I wouldn't sign up for any other sister casinos yet and I would wait to see how this is resolved and when the situation is over we will see. Alternatively, you can ask them about this and how it is if you want to open a new account at a sister casino.
Hopefully everything will be sorted out.
Γεια σας, ακύρωσα το μπόνους πριν παίξω. Δεν έχω αφαιρέσει τίποτα με επιτυχία. Στοιχηματίζω και μπορώ να αποσύρω τα κέρδη μου, ευχαριστώ.
Ακυρώστε το μπόνους πριν ποντάρετε. Καμία επιτυχής ανάληψη. Δεν μπορώ να κάνω ανάληψη των κερδών μου. Ευχαριστώ
Τι θέλετε να ενημερώσω, θέλω μόνο τα κέρδη μου
But you also submitted an official complaint through Casino Guru Resolution Center which requires your cooperation through updates. We can't help you without you doing your part.
Find details in these instructions 👈
For now, click or tap this link to update the complaint 👈
Thank you.
Γεια σε όλους, έχω ένα πρόβλημα με ένα διαδικτυακό καζίνο που ονομάζεται στοίχημα στο κόκκινο. Αποδεικνύεται ότι χωρίς να το καταλάβω κατέθεσα με την κάρτα της γυναίκας μου νομίζοντας ότι ήταν δική μου. Και με την κατάθεση που έκανα κέρδισα 2.400€ που δεν θέλουν να με πληρώσουν γιατί λένε ότι χρησιμοποίησα κάρτα που δεν ήταν δική μου. Στην αρχή μου ζήτησαν έναν τόνο εγγράφων και τα παρέδωσα σε όλους όσους ζήτησαν και έδωσα ακόμη και το οικογενειακό βιβλίο για να δουν ότι η γυναίκα μου και ότι έχω τη συγκατάθεσή της. Ε, μου λένε ότι κρατάνε τα λεφτά, δηλαδή με κλέβουν. Μια ερώτηση, μπορεί να αναφερθεί στην αστυνομία; Ευχαριστώ
You are, sadly to say, screwed. You were not using your wifes card by mistake, how would that even be possible considering you need to fill in the name and the number of the card, which clearly would have made you understand what you did. Your money are lost forever and just accept it and stop gambling, because obviously you have a gambling problem using other peoples cards to play.
Γεια σε όλους, έχω ένα πρόβλημα με ένα διαδικτυακό καζίνο που ονομάζεται στοίχημα στο κόκκινο. Αποδεικνύεται ότι χωρίς να το καταλάβω κατέθεσα με την κάρτα της γυναίκας μου νομίζοντας ότι ήταν δική μου. Και με την κατάθεση που έκανα κέρδισα 2.400€ που δεν θέλουν να με πληρώσουν γιατί λένε ότι χρησιμοποίησα κάρτα που δεν ήταν δική μου. Στην αρχή μου ζήτησαν έναν τόνο εγγράφων και τα παρέδωσα σε όλους όσους ζήτησαν και έδωσα ακόμη και το οικογενειακό βιβλίο για να δουν ότι η γυναίκα μου και ότι έχω τη συγκατάθεσή της. Ε, μου λένε ότι κρατάνε τα λεφτά, δηλαδή με κλέβουν. Μια ερώτηση, μπορεί να αναφερθεί στην αστυνομία; Ευχαριστώ
Hi. It is unfortunately prohibited in most online casinos, and this one is not an exception.
I saw your complaint here with our team where Veronika has explained everything to you, so only if the casino will approve that you can use your wife card they will pay your money to you.
There is nothing more we could do about this issue, unfortunately. Please keep us informed about any updates from the casino regarding this case.
Η κάρτα της γυναίκας μου και η δική μου μοιάζουν πολύ, δεν το κατάλαβα. Αλλά έτσι κι αλλιώς το κάνουν για να μη σου δώσουν τα λεφτά, είναι κλέφτες. Γιατί αφού καταθέσω όλα τα δικαιολογητικά καλόπιστα μου λένε ότι δεν θα δώσουν τα χρήματα. Και μέρες πριν μου είπαν να παραδώσω τον λογαριασμό της γυναίκας μου για να πάρω τα χρήματα. Και τώρα μου λένε όχι. Τρελαίνομαι με αυτό. Τέλος πάντων, θα αναφέρω αυτό το καζίνο. Λόγω έλλειψης διαφάνειας και διαρκώς ψεμάτων.
Αυτό μου είπαν μια μέρα πριν 
This rule is nothing unusual in most of the casinos, as I told you, so here I can not agree with you that they are thieves, unfortunately.🤷♀️
From our experience, sometimes the live chat is not fully informed about the withdrawal process, so that may cause the lack of information in many cases.
Η κάρτα είχε ήδη ηχογραφηθεί από τον Φεβρουάριο και δεν κατάλαβα ότι δεν είναι δική μου και χρησιμοποιούσα πάντα την κάρτα. Και μου λένε ότι θα επιστρέψουν μόνο τα 200€ που κατέθεσα για να κερδίσω τα κέρδη. Και τώρα αναρωτιέμαι, τότε τι συμβαίνει είναι όλα τα έσοδα που έκανα με την κάρτα της γυναίκας μου; Θα μου το επιστρέψουν; Ή απλά ότι θέλουν γιατί τα έσοδα από την κάρτα της γυναίκας μου δεν είναι λίγα. Τέλος πάντων, θα αναφέρω αυτό το καζίνο.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
