BetOnRed Casino - γενική συζήτηση (σελίδα 13)

Πού κάνεις κάτι λάθος, φτου, όντως μου έστειλαν αυτά τα λεφτά στο στέμμα! Και αν δεν ήμουν ηλίθιος τζογαδόρος, θα μπορούσα να είχα κερδίσει 220 χιλιάδες εκεί, αλλά καλύτερα 100 χιλιάδες παρά τίποτα, αλλά τα έγραψα όλα αναλυτικά

Γεια, πιθανότατα θα ρωτούσα το καζίνο στην περίπτωσή σας ποια μέθοδο πληρωμής πρέπει να χρησιμοποιήσετε για να λειτουργήσει. Συνήθως προτείνεται να χρησιμοποιήσετε το ίδιο που χρησιμοποιήσατε για να ανανεώσετε τον λογαριασμό σας, αλλά αν υπάρχει κάποιο πρόβλημα θα ρωτούσα πιθανώς.

Από αυτά που περιγράφετε, υπάρχει ακόμα κάποιο άλλο πρόβλημα και θα πρέπει να προσπαθήσουν να το λύσουν μαζί σας με κάποιο τρόπο.

Προσπαθήστε λοιπόν να τους ρωτήσετε γι' αυτό και αν το πρόβλημα είναι το ίδιο την επόμενη εβδομάδα, ενημερώστε μας και θα προσπαθήσουμε να βοηθήσουμε.

Τι πιστεύεις;

ΕΝΑ

Θέμα: Παραπλανητική διαφήμιση - προσφορά μπόνους χωρίς κατάθεση

Έχω λάβει μια προσφορά αρκετές φορές μέσω email από την BetOnRed με τη φράση:

"Πάρτε μια δοκιμή χωρίς κατάθεση στο Wheel of Spin!"

Ωστόσο, όταν προσπάθησα να το ενεργοποιήσω, η υποστήριξη αρνήθηκε την προσφορά και ζήτησε ελάχιστη κατάθεση 20 €.

Όταν αντιμετώπισα την ομάδα με το περιεχόμενο της προσφοράς, επιβεβαίωσαν εγγράφως ότι ο "τροχός πληρώνεται" και προσφέρεται μόνο με προκαταβολή, παρά τη διαφήμιση για το αντίθετο.

Πρόκειται για παραπλανητική διαφήμιση, καθώς το διαφημιστικό κείμενο υπόσχεται σαφώς μια δωρεάν δοκιμή χωρίς καμία υποχρέωση κατάθεσης.

Έχω όλες τις αποδείξεις:

- Λήφθηκαν email

- Στιγμιότυπα οθόνης των όρων

- Συνομιλία με υποστήριξη όπου παραδέχονται ότι ο τροχός δεν είναι ελεύθερος.

Είμαι πιστός πελάτης, αλλά αυτή η πρακτική είναι ανέντιμη και βλάπτει την εμπιστοσύνη των παικτών.

Προειδοποιώ τους άλλους χρήστες.

Hello,

Thanks for the heads-up!

I understand that a handful of players feel like this is just a one-way responsibility, but you seem to be well aware of the Spanish gambling regulator. Consider that many offshore casinos offer their services to players from your or many other countries because the players want to play outside their "home territory." Especially if they have already been blocked at a national level.

As long as the casino treats every player the same without using legal restrictions against such players, we for example, consider it to be the very same matter as "allowed" or "restricted" countries subject, which does not include the legal aspect players tend to discuss. I imagine it is kind of confusing.

Thus, if you care to avoid such surprises, I recommend checking the license before you register your account in any casino.

Also, if you don't mind, it is not very safe to expect all casinos to be aware of your gambling problem. Always read the rules to find out whether casinos working in groups share this kind of information or not. The worst thing you can do is to assume that casinos will handle everything on your behalf, even without reviewing the terms.

If you struggle with addiction, try to avoid casinos or inform every site about your condition upon registering your account, please. 🙏

Hello,

That's great you asked in the first place, because that's precisely the point.

From your response, though, it seems like your country is not even among the allowed countries mentioned in the terms (or is listed among the restricted countries) and you were given confusing information. Is this what has happened, please? Upon last check, Spain was restricted indeed.

However, not every casino is able to automatically detect where you come from based on your IP. They should, however, adjust the registration form adequately. Restricted countries should not be available in the registration form, so the player will know he should check the terms. When we're talking about responsibility, this will maybe surprise you, but every player should read terms and conditions because by creating an account, you agree to them. 🙏

Were you able to register by filling in Spain as your country of residence, please?

I got it now—thank you.

Out of curiosity, did the casino actually use the fact that you live in Spain against you? Is this perhaps the reason for not paying out the winnings?

I also spotted a self-exclusion request mentioned in the associated complaint, so I'm guessing it is a more complex situation. Since I am not very knowledgeable about the specifics and I do not want to say something insufficient, it might be wiser to wait for an update from your complaint handler instead.

Can you update me once the case progresses further, please?

Thank you. I hope the casino will process your documents soon and also that the complaint will be fairly resolved. Just try to hold on because I imagine it will take some time.

If there is anything on your mind, we will be here for you.

Hi everyone has anybody get money from betonred last days?

I’ve get verification it was positive and now the withdrawal status is suspended due to high volume of transactions 😅(this very funny reason). Anyone?

@Betonred?

Το Betonred είναι ένα απάτη καζίνο.

Αποκρύπτουν συναλλαγές μέσω άλλης εταιρείας.

Φυσικά, η εταιρεία δεν ανταποκρίνεται και η λήψη χρημάτων από αυτούς είναι αδύνατη.

Μπορεί κάποιος να παραπονεθεί για την Estolio limited;

Hi Radka, do u hava any signals about liqudity betonred and missing withdrawals?

May I ask how long you are waiting for yours?

Sometimes it may happen that an online casino is overloaded with withdrawal requests and some delays occur, you know.

Πού μπορώ να υποβάλω καταγγελία κατά της betonred;

Μου είπαν ότι η τράπεζα είχε αποσύρει τις πληρωμές μου που πήγαν στο καζίνο, αλλά δεν πήρα πίσω χρήματα.

FIVE DAYS after verification they sad that my withdrawal in the department which name cant say 🙂. and morning they say contact us evening but in the evening they sad contact tommorow. I don't know what is the normal time for processing withdrawal for betonred but earlier it was max one working day

This site hosts tournaments and they don't say what form the prizes are delivered in. So at first glance, you would assume the prize is real money with no wagering requirements, since it doesn't mention bonus money anywhere, but after contacting the support, they said the prize was a sports bonus. Extremely misleading and deceptive from this casino.

So, could you tell us more, please? What exactly happened there? Is it related to the deposit or the withdrawal, please?