I tried this casino and initially lost my first deposit. I returned with a second deposit of $150 and fortunately, managed to build my balance to $5,000.
Unfortunately, this is where the problems began.
I was informed that the KYC verification process could take up to 5 business days, although it is typically completed much faster. I am currently on my 6th business day since submitting all the requested documents, with no update or response from the support team despite several follow-up attempts.
I have also contacted the live chat regarding the delay. Unfortunately, instead of providing a clear explanation or status update, the chat was closed when I questioned the lack of progress.
The casino advertises withdrawals being completed within 15 minutes, but in my experience this is not particularly meaningful if the KYC process required before a withdrawal can be made takes weeks.
Apart from the withdrawal/KYC issue, my experience with the website itself has been positive. The site has a good interface, stable connection, and a nice overall layout. I also noticed that Pragmatic Play and Play'n GO offer the higher RTP versions of their games, although I have not checked all providers.
At this stage, however, the lack of communication and the prolonged KYC process are a serious concern for me.
If anything changes and my verification and withdrawal are successfully completed, I will update this review accordingly.
Unfortunately, this is where the problems began.
I was informed that the KYC verification process could take up to 5 business days, although it is typically completed much faster. I am currently on my 6th business day since submitting all the requested documents, with no update or response from the support team despite several follow-up attempts.
I have also contacted the live chat regarding the delay. Unfortunately, instead of providing a clear explanation or status update, the chat was closed when I questioned the lack of progress.
The casino advertises withdrawals being completed within 15 minutes, but in my experience this is not particularly meaningful if the KYC process required before a withdrawal can be made takes weeks.
Apart from the withdrawal/KYC issue, my experience with the website itself has been positive. The site has a good interface, stable connection, and a nice overall layout. I also noticed that Pragmatic Play and Play'n GO offer the higher RTP versions of their games, although I have not checked all providers.
At this stage, however, the lack of communication and the prolonged KYC process are a serious concern for me.
If anything changes and my verification and withdrawal are successfully completed, I will update this review accordingly.
- nice site with nice design
- live chat 24/7
- decent cash out limits 5000 per day -10000 per months even without vip level
- high rtp versions in big providers
- kyc extremely slow
- live chat 24/7but they are not helpful
- emails are being ignored
- serious problems in cash outs
