I am updating my review based on recent developments.
After my initial concerns, the VIP Manager, Raphael, reached out to me directly and apologized for the lack of communication. He explained that their systems were impacted by a DDoS attack, which caused issues with withdrawals and support availability.
To his credit, he made an effort to assist by manually sending a portion of my funds while the crypto system was down. I appreciate this gesture, as it shows some level of responsibility and willingness to help.
However, the issue is still not fully resolved. I currently still have approximately $12,000 pending withdrawal. In addition, I have not received any further responses to my recent emails, and live chat/support has remained offline, which is concerning as it leaves me without any clear updates or timeline.
While I acknowledge the effort made so far, the ongoing withdrawal delay and lack of communication are still significant concerns.
I hope the remaining funds are processed soon, and I will update this review again once everything is fully resolved.
After my initial concerns, the VIP Manager, Raphael, reached out to me directly and apologized for the lack of communication. He explained that their systems were impacted by a DDoS attack, which caused issues with withdrawals and support availability.
To his credit, he made an effort to assist by manually sending a portion of my funds while the crypto system was down. I appreciate this gesture, as it shows some level of responsibility and willingness to help.
However, the issue is still not fully resolved. I currently still have approximately $12,000 pending withdrawal. In addition, I have not received any further responses to my recent emails, and live chat/support has remained offline, which is concerning as it leaves me without any clear updates or timeline.
While I acknowledge the effort made so far, the ongoing withdrawal delay and lack of communication are still significant concerns.
I hope the remaining funds are processed soon, and I will update this review again once everything is fully resolved.
- VIP manager
- Rewards
- Withdrawal Issues Are Concerning
- No support after hours and during Sundays
