Αξιολογήσεις του χρήστη alterhun

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πριν από 5 ημέρεςΠρωτότυποΜετάφραση
I'm considered a very critical player on this (Casino Guru) platform, but I have every reason to be.

However, I can't remember the last time I felt such positive trust towards a casino like I do with Casoo Casino.

The KYC process was completed very quickly, including payment verifications. I requested the payout via bank transfer, which I received in 20 minutes during the evening hours. There were no unnecessary delays, no obstruction, everything went extremely easily and quickly. The customer service is incredibly fast and helpful, they were available to assist me whenever I had questions.

Casoo Casino: keep being awesome and may more people discover you! Thank you for the experience!
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Fast KYC
  • Fast payout
  • Fast Customer Support
  • Fast Site
  • Nice RTP percentage
  • Nothing!
πριν από 1 εβδομάδαΠρωτότυποΜετάφραση
I might have played for about an hour on the site. Despite being a licensed casino, it was quite disappointing. I couldn't choose when to use the free spins I received with my first deposit. After more than 800 dead spins from a 200 euro balance, I decided not to play at this casino anymore.
After I requested to close my account, the customer service representative encouraged me not to close it, but just to log out. I asked a second time for them to close my account, but they still recommended not doing so, as I would miss out on excellent promotions. This attitude is unacceptable in terms of responsible gambling policies.
For me, the presence of such casinos on the market is unacceptable.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Extreme slowly support
  • Bad RTP
  • High wagering requirement
  • Low max cashout with bonus
πριν από 4 εβδομάδεςΠρωτότυποΜετάφραση
Nice casino, although the games lag sometimes. Customer service and card payments are also fast. More gaming providers are needed, and Herake will be a good little casino.
  • Fair bonus conditions
  • Fast customer support
  • Fast card payouts
  • Missing many popular game providers
πριν από 1 μήναΠρωτότυποΜετάφραση
Easy-to-use casino interface. Friendly and good bonus conditions. The administration and payouts are very slow, which disappointed me at this casino. At the time of writing the review, I have been waiting for e-wallet payment for 4 days. Terrible
  • Good selection of games
  • Good bonus condition
  • Administration is complicated
  • Very slow withdrawal
πριν από 1 μήναΠρωτότυποΜετάφραση
This casino seemed promising but turned out to be a huge disappointment. The bonus wagering requirements are high, considering that the balance is not credited immediately, but only in increments of 10 percent as the wagering requirement is met. Essentially, the player doesn't feel like they are playing for and receiving a bonus. The Return to Player (RTP) rates are very low, and the player receives no loyalty bonus in compensation. As for customer service, after I lost a significant amount of money on the site and asked for my account to be closed, the customer service assistant left me hanging without saying goodbye, making it feel like once I no longer wished to play on the site, basic manners no longer applied to me. This type of behavior was disgusting. I feel exploited.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Fast withdrawal
  • Rude customer support
  • Low RTP
  • Bad bonus condition
πριν από 3 μήνεςΠρωτότυποΜετάφραση
I have requested several times to close my account, but nothing happened for days. Then I asked again, and they encouraged me to stay for free spins. This casino does not follow responsible gambling policies and does not fulfill player requests within 24 hours. Furthermore, the RTPs are so low that I couldn't meet the wagering requirements for 4 bonuses, even with the smallest bets, reaching only 10%.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Extremly low
  • Responsible gaming
πριν από 4 μήνεςΠρωτότυποΜετάφραση
I took advantage of the first 150% deposit bonus. It's an impossible mission. I couldn't fulfill 10% of the wager. Terrible. The website lags often, and there's a lot of waiting for it to load.
  • Low RTP
  • Unfair Bonus terms
πριν από 4 μήνεςΠρωτότυποΜετάφραση
Well, this was quite an "experience" again. A 100 Euro deposit lasted for only 17 minutes at a 20-cent stake. Customer service is of no use. Obtaining bonuses is practically impossible.
  • Lot of technical problembs
  • Very low RTPs
  • Unfriendly Customer Support
  • Unfair bonus T&C
Joya Casino
πριν από 4 μήνες
Dear alterhun,

Thank you for taking the time to share your recent gaming experience with us. We genuinely apologize for any inconvenience you've encountered, and we appreciate your valuable feedback.

We understand that your session didn't go as expected, and we want to make things right. As a gesture of goodwill, we would like to add an additional 20€ to your account so you can have another opportunity to try your luck if you are accepting? We hope this extra credit enhances your gaming experience with us.

We also take your feedback seriously, and we are actively addressing the concerns you raised, including the duration of your deposit, bonus accessibility, technical issues, RTP rates, customer support interactions, and bonus terms and conditions.

If you have any further details or specific issues you'd like us to look into, please feel free to provide more information. We are here to assist you and ensure that your future experiences with us are positive and enjoyable.

Thank you for your understanding and for being a valued member of our gaming community.

Best regards,

Joya Casino
πριν από 4 μήνεςΠρωτότυποΜετάφραση
I started with very positive experiences in this casino. I took advantage of several bonuses, managed to meet the wagering requirements, and received my winnings. Then they examined the source of my income, I provided documentation, but it wasn't accepted. After 2 months, thanks to the help of Casino.Guru, I finally received my winnings, but I wouldn't wish the emotional rollercoaster I went through during those 2 months on anyone.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Lot of games
  • Lot of bonuses
  • Withdrawal Limits
  • Unfriendly attitude of casino
LionSpin Casino
πριν από 4 μήνες
Thank you for your valuable feedback!

We regret that you have had such a negative experience with Lionspin as we always strive to improve and make your stay in our casino as comfortable as possible!

We want to emphasize that our Verification Department consistently follows the terms outlined in our licensing agreement. It's crucial to understand that our document requests are a necessary part of fulfilling our regulatory responsibilities, protecting our Players' interests, and preventing any potential occurrences of money laundering or other illicit activities.

Additionally, please note that the maximum withdrawal limits are limited to EUR 2000 per day and EUR 15000 per month, however, if you wish to increase your withdrawal limits, you can contact our customer support team via live chat or via email on our website. The above limits could be increased for members of our VIP program.

Feel free to contact us again if any additional questions arise.
We are glad to help you!

Best Regards,
Lionspin team
πριν από 4 μήνεςΠρωτότυποΜετάφραση
The casino's website is quite fast and mobile-friendly. Honestly, I can't really say anything bad about it. The customer service is quick and helpful.
  • Fast site
  • Kindly and fast customer service
  • Low RTP
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