Winorama Casino - Ο παίκτης αντιμετωπίζει ένα απροσδιόριστο πρόβλημα.

Hello, this is my misadventure. When I pay money on winorama, I am also withdrawn from many other companies.

Buongiorno, questa è la mia disavventura. Quando verso denaro su winorama mi vengono prelevati soldi anche da molte altre ditte.

Dear debbie18136,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you experienced unauthorized transactions being taken from your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear debbie18136,

Could you please advise if you have tried communicating this issue with your bank directly? Were those funds debited from your bank and subsequently credited into your casino account?

Hello it is not a problem of my bank the problem is that there is someone who has found a way to hook up to my card when I pay money or want to pay it to winorama. My bank has nothing to do with it. I have a reloadable card like many others and no one should afford to withdraw money without my knowledge.

Buongiorno non è un problema della mia banca il problema è che c'è qualcuno che ha trovato il modo di agganciarsi alla mia carta nel momento in cui io verso denaro o voglio versarlo su winorama. La mia banca non c'entra niente. Io ho una carta ricaricabile come tante ce ne sono e nessuno deve permettersi di prelevare denaro a mia insaputa.

But then what does it mean they are debited by your bank and subsequently credited to the casino account but what is that?

This is a serious problem. I pour on winorama these companies automatically hook up, who the hell they are I don't know, and they took money without my knowledge. Luckily my card was low. Luckily € 10 was stolen once Then I did the tests and saw what happens what does my bank have to do with it?

Ma poi cosa vuol dire sono addebitati dalla tua banca e successivamente accreditati sul conto del casino ma che discorso è?

Questo è un problema grave Io verso su winorama in automatico si agganciano queste aziende, chi diavolo siano non lo so, e prendevano denaro a mia insaputa. Meno male che la mia carta era scarica Meno male che mi hanno rubato €10 una volta Poi ho fatto le prove e ho visto cosa succede cosa c'entra la mia banca?

Dear debbie18136,

If you became a victim of cyber crime and someone stole funds from your reloadable card it doesn't necessarily mean that it was the casino itself. Please bear in mind that you don't share your payment details with the casino directly but with the payment processor. Were those funds stolen or credited to your casino account, please?

I closed my winorama account. Thank you

Ho chiuso account winorama. Grazie

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.