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This is absolutely unacceptable that it takes this much time just to have 200 euros deposited into my account... You already have all of my card details and personal information... And surely, you should be able to process it just as quickly as you took it... I won't be playing anymore until I see this money in my account and you need to hurry up... This is really infuriating... You're making me lose interest...

E' un cosa inaccettabile che per avere 200euro nel conto ci vuole tutto questo tempo...Avete gia' tutti i miei dati della mia carta e nominativi..E con la stessa velocita' con cui ve li prendete..Me li dovete anche dare...io non giocheto' piu' fin quando non vedro' questi soldi nel mio conto e vi dovete sbrigare...e che cavolo pero'..Fate passare la voglia..

Dear Lionart79,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hello Lionart79

According to our records, you have not presented a single document to complete KYC.

We are kindly asking to refer to the e-mail from support.

Thank you for cooperation!

Regards

Hi, a couple of days ago I won 200-odd euros, I took 200 euros and I followed the procedures for the withdrawal, I received the processing email and today they rejected it. I'll start by saying that I haven't I have attached the documents, photos and card codes and perhaps for this reason they will have rejected it. But I don't understand one thing... the card details, you already have it, because when I put money in you take them immediately without asking anything ..But why don't you do it straight away to then put them in, which anyway is always the same card and among other things you ask for very private data, they also ask me for the last bill to see the residence...Come on!!! !Are we kidding?What if I told you that I moved house a month ago and I still don't have a new residence, among other things I still have to receive the first bill..Don't you send me any money?..I can send you the documents sending, for me it's not a problem, it just seems absurd to me all these private details that you ask for to put money on a card, which you don't do to take it... That's all... Anyway, I'd just like to know when it still has to pass to see these 200 euros in my account?

Ciao,un paio si giorni fa' ho vinto 200 e passa euro,ho preso 200 euro e ho eseguito i procedimenti per il prelevamento,mi e' arrivata l'email dell'elaborazione e oggi me l'hanno respinta.Premetto che non ho allegato i documenti,foto e codici carta e forse per questo me l'avranno respinta.Ma non capisco una cosa...i dati della carta,voi gia' l'avete,perche' quando metto denaro ve li prendete subito senza chiedere nulla..Ma perche' per poi metterli,che cmq e' sempre la stessa carta,non lo fate subito e tral'altro chiedete dati molto privati,mi chiedono anche l'ultima bolletta per vedere la residenza...Ma dai!!!!Stiamo scherzando?E se io vi dicessi,che ho cambiato casa da un mese e ancora non ho la residenza nuova,tral'altro ancora devo ricevere la prima bolletta..Soldi non me ne mandate?..io i documenti ve li posso mandare,per me non e' un problema,mi sembra solo assurdo tutti questi dettagli privati che chiedete per mettere dei soldi in una carta,che per prenderli non fate..Tutto qui..Cmq,vorrei solo sapere quando deve ancora passare per vedere questi 200 euro nel mio conto?

Hello,

We'd like to confirm, once again, that we have not received a single document from the player.

The following e-mail was sent:

Kind regards

Good afternoon...I have attached my KYC documents....I resent the 200 euro withdrawal request again...and I received the email again which is being processed... I hope that now there are still no problems and that I can finally have my 200 euros won... Thank you in advance

Buon pomeriggio...Ho allegato i miei documenti su KYC....Ho riinviato un altra volta la richiesta di prelievo di 200 euro...e mi e' arrivata nuovamente l'email che e' in fase di elaborazione...Spero che adesso non ci siano ancora problemi e che posso avere finalmente i miei 200 euro vinti...Vi ringrazio anticipatamente

I forgot....I also attached my private online account that I opened and I highlighted the two payments of 10 euros that I made which led me to win 200 euros..., and if you read above you can also see them the last 4 digits of my card... Unfortunately, when attaching my photo with the documents, I forgot to delete the central numbers of the card in that photo, patience. I hope I can feel at ease...

Dimenticavo....vi ho anche allegato il mio conto privato online che ho aperto e vi ho evidenziato i due versamenti di 10 euro che ho fatto che mi hanno portato alla vincita dei 200 euro...,e sopra se leggete si vedono anche le ultime 4 cifre della mia carta...Purtroppo,nell'allegare la mia foto con i documenti,ho dimenticato in quella foto di cancellare i numeri centrali della carta pazienza.Spero di poter stare tranquillo..

Good morning Tomas..Do you know anything about the messages I sent? Have they been read?

Buongiorno Tomas..Si sa qualcuosa a riguardo i messaggi che ho mandato?Sono stati letti?

Dear Lionart79

According to our records, the withdrawal transaction was approved by the casino at 26.02.2024 13:07:25 (UTC)

Kind regards

Thanks Casino verde I wanted to inform you that I have received the 200 euros.😉

Grazie Casino verde volevo informarti che mi sono arrivati i 200 euro.😉

Dear Lionart79,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Verde Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru