Κέρδισα λίγο πάνω από 1000 R$, συγκεντρώνοντας κέρδη, αρχικά, άρχισα να παίζω με το Μπόνους και μετά συνέχισα να παίζω με τα συσσωρευμένα κέρδη, αφού εκπλήρωσα το 100% του παιχνιδιού και ζήτησα την απόσυρση των κερδών μου και του συστήματος χρειάστηκαν 13 ημέρες για να εγκρίνουν τα έγγραφά μου, και μετά είπα ότι τα κέρδη μου είχαν συσσωρευτεί ως μπόνους, επομένως επρόκειτο να κατασχεθούν, αλλά σε κανένα σημείο δεν υπήρχε κανόνας που να δηλώνει ότι τα κέρδη μου θα συγκεντρώνονταν ως μπόνους. Έχουν περάσει πάνω από 10 ημέρες που προσπαθώ να το λύσω με την υποστήριξη της πλατφόρμας και ισχυρίζονται ότι τα κέρδη μου μετατράπηκαν σε μπόνους, επομένως θα είχα παραβιάσει τους κανόνες της πλατφόρμας, αλλά αν ήταν στους κανόνες τα κέρδη μου θα να μετατραπεί σε μπόνους, δεν θα συνέχιζα το στοίχημα.
I won a little over R$ 1000, accruing winnings, initially, I started playing with the Bonus, and then continued playing with the accumulated winnings, after fulfilling 100% of the gameplay, and I requested the withdrawal of my winnings, and the system took 13 days to approve my documents, then said that my winnings had accumulated as a bonus, so it was going to be confiscated, but at no point was there a rule, stating that my winnings would accumulate as a bonus. It's been over 10 days that I've been trying to resolve this with the platform support, and they claim that my winnings were transformed into a bonus, therefore I would have violated platform rules, but if it was in the rules that my winnings would be transformed into a bonus, I wouldn't have continued betting.
Eu ganhei um pouco mais de R$ 1000,00 acumulando ganhos, incialmente, eu comecei a jogar com o Bônus, e depois continuei jogando com o acúmulo de ganhos, depois de cumprir os 100% de jogabilidade, e solicitei a retirada dos meus ganhos, e o sistema demorou 13 dias para aprovar meus documentos, depois disse que meus ganhos acumularam como bônus, por isso ia ser confiscado, só que em nem momento existia uma regra, que dizia que meus ganhos iriam acumular como bônus. Por faz mais de 10 dias que estou tentado resolver com o suporte da plataforma, e eles alegam que meus ganhos foram transformados em bônus, por isso eu teria descumprido as regras da plataforma, mas se tivesse nas regras que meus ganhos iriam ser transformado em bônus, eu não teria continuado apostando.
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