RioBet Casino - Ο λογαριασμός του παίκτη έχει αποκλειστεί και το καζίνο χρησιμοποιεί στημένα σενάρια.

This casino uses rigged scripts and has a very low rating. The moderators block accounts without reason and are rude, as if the customer owes them something.

Это казино скриптовое,очень с низкой оценкой,модераторы просто так блокируют,а также грубят,вроде как клиент им что то должен.

Dear iuliiaalexandrovna33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Was your account previously verified?
• Did you accumulate your winnings with or without an active bonus?
• Is your account currently accessible?

If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear iuliiaalexandrovna33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Additional comments from the player:

Hello!

The account is currently active, and the slots do not play correctly, all balances are being eaten

Additional comments from the player:

Здравствуйте!

Учётная запись на данный момент активная,и слоты не играют правильно, все балансы жрёт 

Hi iuliiaalexandrovna33,

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Thank you.

Dear iuliiaalexandrovna33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.