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About two days ago, I had such an inconvenience when playing a game from IGROSOFT and a specific game Fruit Coktail ..

I played at the rate of 2000 satishi / line and I lost four main FrujtC ..

the win was 0.02Btc .. my internet connection dropped out for a while, so I didn't have time to press TAKE and when reloading the page, the game did not load in the place where I finished and instead of the expected win, a completely different position of reels awaited me as the game loaded as if I were there didn't even play ....

I think it's quite a problem for all players..it is enough for you to run out of battery on your mobile at the moment of winning and you can say goodbye to it right away ..

Definitely someone should warn the casino / manufacturer so that there will not be many more such cases in the future ...

Stala se mi asi před dvěma dny taková nepříjemnost při hraní hry od společnosti IGROSOFT a konkrétní hra Fruit Coktail..

hrál jsem při sázce 2000 satishi/linie a padla mi čtveřice hlavních FrujtC..

výhra byla 0,02Btc ..vypadlo mi na chvíli internetové připojení,takže jsem nestihl stisknout TAKE a při opětovném reloudu stránky se hra nenačetla v místě kde jsem skončil a místo očekávané výhry na mě čekalo ůplně jiné postavení válců jelikož se hra načetla jako bych tam ani nehrál....

myslím že je to docela problém pro všechny hráče..stačí aby vám došla baterie na mobilu v momentě výhry a můžete se s ní rovnou rozloučit..

Rozhodně by na to měl někdo casino/výrobce upozornit aby takovýchto případů v budoucnu nebylo mnohem více...

Dear ChampionCZ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Additionally, please forward any supporting evidence, such as screenshots, video or the game history as well. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear ChampionCZ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.