Revolution Casino - Η απόσυρση των κερδών του παίκτη έχει καθυστερήσει.

I requested a withdrawal of 200 euros that I won, and while they review the request from 1 to 3 days, they of course exhausted the grace period. The most tragic thing is that I accidentally clicked on cancel withdrawal, so back to square one. It's the only casino that has delayed the winnings withdrawal so much... and now I'm not sure if I'll get the money I won... Of course, I spoke with customer service, only via messages, and they assured me that I would be prioritized... as much as you saw the money, so did I... I mean, come on, after so many days of waiting... But when it comes to collecting, instantly!! Should I be worried or should I arm myself with a lot of patience? Can someone who has had the same experience with this particular casino answer?

Ζήτησα Ανάληψη 200 ευρώ που κέρδισα κι ενώ εξετάζουν το αίτημα από 1 έως 3 ημέρες,φυσικά εξάντλησαν το περιθώριο και το πιο τραγικό είναι πως κατά λάθος πάτησα ακύρωση ανάληψης, οπότε ξανά από την αρχή..είναι το μόνο καζίνο που έχει καθυστερήσει τόσο πολύ την ανάληψη κέρδους.. και πλέον δεν είμαι σίγουρη αν θα πάρω τα χρήματα που κέρδισα... φυσικά και μίλησα με την εξυπηρέτηση πελατών,μόνο μέσω μηνυμάτων και με διαβεβαιωσαν πως θα τεθεί προτεραιότητα σε μένα... όσο τα είδατε τα χρήματα εσείς,άλλο τόσο κι εγώ...δηλαδή ήμαρτον τόσες μέρεςςς αναμονής.. για να στα πάρουν όμως,αμέσως!!θα πρέπει να φοβάμαι η να εφοδιαστω με πολύ υπομονή?Μπορεί κάποιος να μου απαντήσει που είχε την ίδια εμπειρία από το συγκεκριμένο καζίνο?

Dear anmaria87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Should we wait at least 14 days??? You are serious?? When you took my money, did you wait 14 days for it to come in?? You are indulgently unacceptable and the worst in a casino...first time this has happened to me...

Να περιμένουμε τουλάχιστον 14 ημέρες??? Είστε σοβαροί?? Εσείς όταν πήρατε τα χρήματα μου,περιμένατε 14 ημέρες για να μπουν?? Είστε επιεικώς απαράδεκτοι και ότι χειρότερο σε καζίνο...πρώτη φορά μου συμβαίνει αυτό...

I am sorry if my reply upset you.

• When did you request a withdrawal from the casino?
• Is it still pending in your account?

It's under active processing, they told me. What does this mean? Why so late? I ask them when I will receive the money and they do not answer my question. They say we don't know... this story has been going on for 2 weeks now... we're going for a third week... that is, mercy

Είναι σε ενεργή επεξεργασία μου είπανε. Τι σημαίνει αυτό? Γιατί τόση καθυστέρηση? Τους ρωτάω πότε θα λάβω τα χρήματα και δεν απαντάνε στο ερώτημα μου. Λένε δε γνωρίζουμε... 2 βδομάδες τώρα πάει αυτή η ιστορία..πάμε για τρίτη έβδομαδα..δηλαδή ελεος

Could you please let us know if you received the payout from the casino?

I got it! Finally! Thanks

Την έλαβα! Επιτέλους! Ευχαριστώ

Dear anmaria87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

We've decided to reopen the complaint per the player's request:

"Good morning! I said to give Revolution casino another chance but unfortunately again the same... I have requested a withdrawal of 60 euros since last Monday and the money has not yet entered my account.. I am very sorry.. it was also the last time that I played in this casino"

We've decided to reopen the complaint per the player's request:

"Καλημέρα! Είπα να δώσω Ακόμη μια ευκαιρία στο Revolution casino αλλά δυστυχώς πάλι τα ιδια... έχω ζητήσει ανάληψη 60 ευρώ από τη προηγούμενη Δευτέρα και δεν έχουν μπει ακόμη τα χρήματα στο λογαριασμό μου..λυπάμαι πολύ.. ήταν και η τελευταία φορά που έπαιξα σε αυτό το καζινο"

Dear anmaria87,

If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience. Kindly let us know about any updates regarding your withdrawal.

You probably did a very good job because the money came in today... As experts, what do you advise me? Should I play at this casino again? I see a long delay in the money...

Μάλλον κάνατε πολύ καλή δουλειά γιατί μπήκαν τα χρήματα σήμερα... Εσείς σαν ειδικοί τι με συμβουλεύετε? Να ξανά παίξω σε αυτό το καζίνο? Βλέπω μεγάλη καθυστέρηση στα χρήματα...

Dear anmaria87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

As for our recommendation to play, we have a comprehensive guide on how to choose an online casino here: https://kazinoguru-gr.com/pws-na-epileksete-ena-online-casino, it's always better to be aware of what your options are, here the options we recommend for players from Greece: https://kazinoguru-gr.com/ Check the individual casino reviews, including user reviews.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru