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I keep persistently trying to withdraw my account balance from the casino, and every time I attempt to withdraw, my request gets bounced back and denied (via VISA withdrawal). The operators have suggested that I withdraw via bank transfer, and I am currently waiting. Is it possible to have QuickWin intervene in the chat so that I can withdraw my entire balance?

Continuo in modo imperterrito a provare a prelevare il mio saldo del mio account gioco, e ogni qual volta provo a prelevare la mia richiesta rimbalza e viene rifiutata (tramite prelievo VISA). Gli operatori mi hanno detto di prelevare tramite bonifico, sono in attesa. E' possibile far intervenire quickwin nella chat così da farmi prelevare tutto il mio saldo?

Dear mariocapo96,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino via bank transfer? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

The bill tells me that:

• I don't need any verification;
• Cancelled 3 times due to "provider issues";
• I have requested withdrawals via VISA 3 times and all three were cancelled, now I have a pending withdrawal of 500 via bank transfer.

Il conto mi dice che:

• non ho bisogno di alcuna verifica;
• Annullato 3 volte per "problemi nel provider";
• Ho richiesto 3 volte i prelievi tramite circuito VISA e sono stati tutti e tre annullati, ora ho un prelievo di 500 in sospeso tramite bonifico bancario.

Today I requested another withdrawal of 345 euros, since my balance has decreased. Always via bank transfer.

Oggi ho richiesto un altro prelievo di 345 euro, visto che il mio saldo è sceso. Sempre tramite bonifico bancario.

Thanks for the update,

If the issue persists, could you please share a screenshot of your withdrawal request and your records of recent interaction with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear mariocapo96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.