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I have been a VIP customer at Qbet for a year and ever since they switched to a new provider called Channeltopay, my 70€ has disappeared. They claim they can do nothing about it, even though that amount is petty compared to what I have deposited there over time.

Ich bin seit einem Jahr bei Qbet sogar v.i.p Kunde und seit dem die einen neuen Provider haben namens Channeltopay ist meine 70€ verschwunden und die sagen die können nichts machen obwohl daß sogar für die Verhältnisse was ich da eingezahlt habe, peanuts sind .

Dear mrbeko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money was lost, it might take some time before it’ll be credited to your casino account, or refunded to your bank account/e-wallet.

• Could you please advise if you contacted your bank already? Ideally, they should be part of the investigation.
• Could you please share the payment receipt of the transaction? You can share the information with my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Okay, it's done again. I can no longer recommend Qbet, only problems for a month. Thank you anyway

Okay hat sich wieder erledigt. Qbet kann ich nicht mehr empfehlen, seit einem Monat nur noch Probleme. Mfg danke trotzdem

I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Could you please advise if you contacted your bank already? Ideally, they should be part of the investigation.

Could you please share the payment receipt of the transaction? You can share the information with my email at tomas@casino.guru, or post screenshots here

Dear mrbeko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.