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Hello, I requested a withdrawal on 23.04.24. Since then, nothing has happened and I'm only ever put off by the live chat with the same messages over and over. The terms and conditions state that this will take 3 working days. We are now on day 8. I hope you can assist me. I have not used any bonus money and can still log in as normal.

Hallo ich habe am 23.04.24 eine Auszahlung beantragt. Seit dem passiert nichts mehr und ich werde von dem Live Chat immer nur hingehalten und kriege immer nur die selben Nachrichten. In den Geschäftsbedingungen wird geschrieben, dass dies 3 Arbeitstage dauert. Wir sind nun bereits bei Tag 8. ich hoffe ihr könnt mir weiterhelfen. Ich habe keine Bonusgelder genutzt und kann mich auch noch ganz normal einloggen.

Dear 7m2w54zm5q,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I was worried about my payout because of other people's bad experiences. This has been resolved. I have just received the money

Ich hatte aufgrund der schlechten Erfahrungen anderer sorge um meine Auszahlung. Dies hat sich erledigt. Habe das Geld soeben erhalten

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 7m2w54zm5q, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru