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I had a win and made a total of 6 withdrawals

1 withdrawal of 1000 and 1 of 500 were CORRECTLY CREDITED, I made 4 more withdrawals, the last one on GG. 27.

1 withdrawal of 1000 (returned to my casino account) I was not explained why

1 withdrawal of 500 (returned to my casino account) I was not told why

1 withdrawal of 500 NOT CREDITED

1 withdrawal of 500 NOT CREDITED.

I sent them my two account statements to verify the missing credits but they claim that I received them, but they are the first two.

They still have to credit two withdrawals of 500, one on the 22nd and one on the 27th

I would like this unpleasant situation to be resolved once and for all.

Ho avuto una vincita ed effettuato un totale di 6 prelievi

1 prelievo di 1000 e 1 di 500 sono stati CORRETTAMENTE ACCREDITATI, ho effettuato altri 4 prelievi, l'ultimo il GG. 27.

1 prelievo di 1000 ( rientrato nel mio conto casinò) non mi è stato spiegato perché

1 prelievo di 500 ( rientrato nel mio conto casinò) non mi è stato spiegato perché

1 prelievo di 500 NON ACCREDITATO

1 prelievo di 500 NON ACCREDITATO.

Ho inviato loro i miei due estratti Conti a verifica dei mancati accrediti ma sostengono che li ho ricevuti , ma sono i primi due.

Devono ancora accreditare due prelievi da 500 uno del 22 e uno del 27

Vorrei che questa spiacevole situazione sia risolta una volta per tutte

Dear liviannaputignano76,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NineCasino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Were all of the aforementioned transactions requested to be sent to the same bank account?
• Could you please share with me your communication with the casino discussing the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas