Γεια σας, έκανα ανάληψη 500,00 ευρώ στις 17 Ιανουαρίου αλλά έλειπε η επιλογή εισαγωγής στο BIC/SWIFT. Η υποστήριξη μου είπε ότι μπορούσα ακόμα να κάνω την ανάληψη μπαίνοντας μόνο στον IBAN. Τους εμπιστεύτηκα, έκανα την ανάληψη αλλά σήμερα 19 Ιανουαρίου τα 500 ευρώ επέστρεψαν στον gaming λογαριασμό.
Έπαιξα και τώρα τα κέρδη μου είναι 2.500,00 € αλλά πώς μπορώ να κάνω ανάληψη εάν λείπει το BIC/SWIFT για την τραπεζική μεταφορά από το εξωτερικό;
Η υποστήριξη συνομιλίας δεν μου έδωσε καμία εξήγηση και έμεινα με τα χρήματα στον λογαριασμό.
Βασικά, αν ξανακάνω την ανάληψη πληκτρολογώντας μόνο το IBAN, τα χρήματα επιστρέφουν στον gaming λογαριασμό.
Μπορείτε να με βοηθήσετε να λύσω το πρόβλημα αφού απουσιάζει η υποστήριξη του ninecasino;
Hi, I made a withdrawal of 500.00 euros on January 17th but the option to enter the BIC/SWIFT was missing. The support told me that I could still do the withdrawal by entering only the IBAN. I trusted them, I made the withdrawal but today January 19th the 500 euros returned to the gaming account.
I played and now my winnings are €2,500.00 but how can I withdraw if the BIC/SWIFT is missing for the bank transfer from abroad?
The chat support didn't give me any explanation and I was left with the money in the account.
Basically, if I make the withdrawal again by entering only the IBAN, the money returns to the gaming account.
Can you help me solve the problem since ninecasino' support is absent?
Salve, ho fatto un prelievo da 500,00 euro in data 17 Gennaio ma mancava l'opzionedi inserire il BIC/SWIFT mi hanno detto dal supporto he potevo farlo comunque il prelievo inserendo solo IBAN mi sono fidato ho fatto il prelievo ma oggi 19 gennaio i 500 euro sono ritornati sul conto gioco.
Ho giocato e adesso la mia vincita è di euro 2500,00 ma come faccio a prelevare se manca il BIC/SWIFT per quanto riguarda il bonifico dall' estero?
Il supporto in chat nn mi da nessuna spiegazione e sono rimasto con i soldi sul conto.
Praticamente se faccio il prelievo nuovamente inserendo solo IBAN i soldi ritornano sul conto gioco.
Potete aiutarmi a risolvere il problema dato che il supporto ninecasino' è assente?
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