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Hello, I have a problem with withdrawing funds to my bank account. I keep trying to withdraw money to my account, but after a few days, the funds return to my gaming account. I deposited money and played without any bonuses. They only send a message that the withdrawal has been approved. But the money does not appear in my bank account and instead returns to my Nine Casino gaming account.

Dzień dobry mam problem z wypłatą środków na kont, próbuje co chwile wypłacić pieniądze na konto i po kilku dniach spowrotem wracają na konto gry. Pieniądze wpłaciłem i grałem bez żadnych bonusów. Wysyłają tylko wiadomość że wypłata została zatwierdzona. A pieniędzy na koncie bankowym nie ma i wracają spowrotem na konto gry nine casino.

Dear Trener1905,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NineCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were any of your previous withdrawals successful in the past? (money reached your bank account)
• Have you contacted casino support and asked for assistance? With what result?
• Could you please share your communication with casino support where you discuss the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good day, unfortunately none of my previous withdrawals were successful. All withdrawals that were made were provided in screenshots. I contacted support and received this message. Information in the attachment.

Dzien dobry, niestety zadna z moich poprzednich wyplat nie zakonczyla sie sukcesem. Wszystkie wypłaty które były realizowane zostały dostarczone w screenach. Skontaktowalem sie z pomocą i otrzymałem taką wiadomość. Informacja w załączniku.

Are there any alternative payment methods you might use to withdraw your winnings?

Have you asked the casino support which alternative payment methods they would recommend?

Kindly inquire about your withdrawal options and let us know about the result.

Good day, they do exist, but I only have a regular bank account from which I made deposits, and when it comes to withdrawals, there is a problem. There are other options, but I do not have other ways to accept withdrawals and I do not intend to create other accounts (alternatives) specifically so that they can withdraw money, especially since the deposits were problem-free.

Dzień dobry, u nich istnieją jednak ja mam tylko zwykle konto bankowe, z którego robiłem wpłaty, a jeśli chodzi o wypłatę to pojawia się problem. Są inne opcje jednak ja nie posiadam innych możliwości przyjęcia wypłaty i nie zamierzam specjalnie zakładać innych kont( alternatyw) specjalnie po to aby mogli mi wypłacić pieniądze, tym bardziej że wpłaty były bezproblemowe.

I understand your frustration.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. If you were unsuccessful with your subsequent request I would encourage you to try another payment method.

You can find several introductory guides on our website including how to get started with a payment method:

https://casino.guru/casino-payment-methods

example:

Please let me know if this solution works for you.

Dear Trener1905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.